Spain Iberia Commercial Operations Specialist

Santen; Madrid; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Commercial Operation Specialist to enhance sales force effectiveness. This role involves managing local sales data, implementing EMEA sales tracking tools, and analyzing key performance indicators to support decision-making. The ideal candidate will have a strong background in data analysis and CRM tools, with at least two years of experience in a commercial role. Join a forward-thinking company dedicated to social innovation and inclusive work culture, where your insights will drive significant improvements in patient outcomes and team collaboration.

Servicios

Flexible Working Arrangements

Inclusive Environment

Career Growth Opportunities

Formación

• 2+ years in a commercial role, with a focus on sales effectiveness.
• Strong expertise in CRM and business intelligence tools.

Responsabilidades

• Manage local sales data and implement EMEA sales tracking tools.
• Analyze sales indicators and support decision-making processes.
• Provide insights from sales and market data to local leadership.

Conocimientos

Data Analysis

Sales Force Effectiveness

Business Intelligence Tools

CRM Tools

Project Management

Cross-functional Collaboration

Customer-focused Mindset

AI Application in Pharma

Educación

Business School Degree

Herramientas

Power BI

QlikView

Salesforce

Descripción del empleo

The Commercial Operation Specialist drives sales force effectiveness in Italy, focusing on CRM segmentation, targeting, sales tracking, and incentives. They contribute to generating strategic insights for the Customer Facing Team (CFT) at the local level.

What you'll do :

1. Manage local sales data and implement EMEA sales tracking tools.
2. Implement EMEA segmentation and targeting methodology in collaboration with the sales team.
3. Analyze monthly sales indicators and KPIs to support decision-making processes.
4. Act as a CRM expert and support the training of local teams.
5. Optimize CRM usage and ensure accurate call recording information.
6. Provide analysis on territory alignment and supply optimization.
7. Derive insights from sales, market, and competitor data to support local leadership.
8. Propose continuous improvements to sales management and the General Manager (GM).

Qualifications :

What you'll bring to the role

• Business school degree or equivalent with a major in data analysis.
• At least 2 years of experience in a commercial role and 1 year in Sales Force Effectiveness (preferably in the pharmaceutical industry).
• Strong knowledge of business intelligence tools (e.g., Power BI, QlikView).
• Advanced experience with CRM tools (e.g., Salesforce).
• Project management experience and proficiency with databases and IT applications.
• Business proficiency in written and spoken English.
• Familiarity with the application of AI in the pharmaceutical industry.
• Cross-functional collaboration and customer-focused mindset with flexibility to travel, including internationally.

Additional Information :

Grow your career at Santen

A career at Santen offers an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we aim to be a Social Innovator addressing the social and economic needs of people with visual impairments. Our team members worldwide leverage diverse talents to unlock new modalities and drive innovations for patient outcomes, education, and treatment. At Santen, we believe in empowering our team with flexible working arrangements and an inclusive environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe, inclusive workplace for all team members. Employment decisions are based on business needs, role requirements, and individual qualifications, regardless of race, color, ethnicity, religion, sexual orientation, gender identity/expression, age, disability, medical condition, marital status, veteran status, or other protected characteristics.

If you require accommodations during our recruitment process, please inform the recruiter.

Remote Work : Employment Type :

Key Skills

Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law