Spain-based Strategic Account Manager, DACH – Ecommerce

Jobgether; España; Presencial; EUR 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global-scale ecommerce platform

Senior stakeholder exposure

Cross-functional collaboration

Autonomy

Descripción de la vacante

Jobgether, acting on behalf of a partner, is seeking an Account Manager, DACH based in Spain. You will own a portfolio of enterprise ecommerce customers, guiding them from onboarding through renewal and expansion, and translating business priorities into tangible value.

You will collaborate with Customer Success, Sales, Product, and Engineering, building senior stakeholder relationships and identifying new use cases, upsell opportunities, and long-term partnerships in the DACH market.

Formación

• 3+ years of proven experience working with large enterprise customers in Account Management, Customer Success, Sales or a SaaS role.
• Fluent German language skills with the ability to communicate confidently with DACH-region customers.
• Proven ability to build deep, trusted relationships and influence senior stakeholders, including VP-level and C-suite decision-makers.
• Proven experience identifying, mitigating, and managing customer risks across a portfolio in a proactive manner.
• Strong track record of managing complex enterprise renewals and expansion opportunities from start to finish.
• Demonstrated ability to consistently meet or exceed retention and expansion targets.
• Strong commercial and consultative skills, with the ability to communicate product capabilities and value.
• Experience identifying new customer use cases, features, integrations, and opportunities to increase adoption and value.
• Solid understanding of ecommerce business models, KPIs, and market trends.

Responsabilidades

• Act as the strategic lead for a portfolio of enterprise clients, from onboarding through renewal and expansion.
• Build and maintain relationships with customers, including senior and executive-level stakeholders.
• Translate customer objectives into product strategies, use cases, features, and integrations delivering measurable value.
• Lead renewal and upsell cycles, demonstrating product capabilities and business value to stakeholders from champions to C-suite.
• Identify and manage risks across the customer portfolio and address issues proactively.
• Identify opportunities for account growth by educating customers on new capabilities and integrations.
• Lead and support Quarterly Business Reviews ensuring alignment between objectives and solutions.
• Maintain accurate internal account information and communicate health, risks, renewal plans, and expansion opportunities across teams.
• Collaborate cross-functionally with Sales, Customer Success, Product, Engineering, Data Science to deliver customer goals.
• Advocate for customers by sharing product feedback and opportunities for advocacy and marketing engagement.
• Balance multiple accounts and responsibilities with attention to detail and follow-through.

Conocimientos

German language

Stakeholder management

Renewals & upsell

Enterprise SaaS experience

Cross-functional collaboration

Descripción del empleo

Jobgether, acting on behalf of a partner, is seeking an Account Manager, DACH based in Spain. You will own a portfolio of enterprise ecommerce customers, guiding them from onboarding through renewal and expansion, and translating business priorities into tangible value.

You will collaborate with Customer Success, Sales, Product, and Engineering, building senior stakeholder relationships and identifying new use cases, upsell opportunities, and long-term partnerships in the DACH market.