Spain After-Sales Service Manager (White Goods)

Xiaomi Iberia; Madrid; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Xiaomi Iberia is seeking an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Western Europe. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.

Based in Spain, you will lead service-policy implementation, manage authorised networks, monitor KPIs and collaborate with markets and partners to support new product launches and regional service projects.

Qualifikationen

• Bachelor’s degree in Engineering, Business Administration or a related field.
• At least 5 years of experience in after-sales operations or service network management.
• Good understanding of home appliances, including installation and repair.
• Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
• Proficiency in Spanish and English with strong communication and cross-cultural collaboration skills.

Aufgaben

• Develop and implement regional after-sales strategies, service policies, standard processes and performance targets.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Kenntnisse

Project management

Problem solving

Data analysis

Service partner management

Cross-cultural collaboration

ERP systems

CRM systems

Ausbildung

Bachelor’s degree in Engineering or Business Administration

Tools

ERP systems

CRM systems

Jobbeschreibung

About the Role

We are looking for an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Western Europe. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.

Key Responsibilities

• Develop and implement regional after-sales strategies, service policies, standard processes and performance targets.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Your Profile

• Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
• At least 5 years of experience in after-sales operations or service network management, preferably within the home appliance industry.
• Good understanding of washing machines, refrigerators and air-conditioning products, including installation and repair processes.
• Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
• Proficiency in Spanish and English with strong communication and cross-cultural collaboration skills.

Working Arrangements

The role is based in Spain, and may require occasional travel across Western Europe to visit service partners, customer locations and regional teams.

We welcome applications from candidates with diverse backgrounds who meet the key requirements of the role.