SPA Director - SO / Sotogrande

So!; Cádiz; Presencial; EUR 35.000 - 60.000; Jornada completa

Descripción de la vacante

A leading luxury resort in Andalusia is seeking a Spa Director to manage spa operations and ensure customer satisfaction. Candidates must have a bachelor's degree in Business or Hospitality and relevant experience, with proficiency in English and Spanish. The position offers an attractive incentive plan and discounts on hotel services.

Servicios

Attractive incentive plan

Important discounts on hotel services

Discounts in Accor group hotels

Formación

• Advanced level of English and Spanish required.
• Two years experience in a similar role at a 5-star spa.

Responsabilidades

• Manage and oversee SPA & Wellness operations.
• Develop budgets and strategic planning.
• Implement inventory control procedures.

Conocimientos

Customer service

Administration

Management

Educación

Bachelors Degree in Business or Hospitality Management

Herramientas

Office package management

Descripción del empleo

1 day ago Be among the first 25 applicants

Company Description

SO / Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO / Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

Company Description

SO / Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO / Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms, of which 36 are suites, exceptional facilities among which you can enjoy : 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

Job Description

• Manage and oversee SPA & Wellness operations
• Ensure that the spa operates cost effectively and efficiently.
• Implement inventory control procedures to ensure that adequate stock levels are maintained.
• Develop budgets and short to long range strategic planning for the operation of the spa.
• Develop the spa's standard operating procedures and policies.
• Work with the Sales & Marketing team regarding all aspects of spa promotions.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
• Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals.
• Sets a positive example in customer relations.
• Interacts with customers to obtain feedback on product quality and service levels.
• Addresses customer problems and complaints.
• Motivates employees to provide excellent customer service.
• Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
• Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa.
• Drives the continuous training program so that employees receive adequate training to successfully perform their jobs.
• Ensures compliance with operating policies and procedures.

Qualifications

• Bachelors Degree in Business and or Hospitality Management
• Two years experience in a same role in a 5 star spa with a multicultural team or 5 years as SPA Manager
• Advanced level of English and Spanish.
• Office package management.
• Excellent writing, administration and customer service skills.

Additional Information

• Attractive incentive plan.
• Important discounts on Hotel services.
• Discounts in Accor group hotels and collaborating companies.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Other

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