SPA Director / SO / Sotogrande

Hosteleo.com; Cádiz; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Un prestigioso resort en la Costa del Sol busca un Director de SPA & Wellness para gestionar operaciones de spa de alto nivel. El candidato ideal tendrá un título en Gestión Empresarial o Hostelería, y al menos 2 años de experiencia en un entorno similar. Se ofrece un atractivo plan de incentivos y descuentos en los servicios del hotel. La posición requiere un alto nivel de inglés y español.

Servicios

Plan de incentivos atractivo

Descuentos importantes en servicios del hotel

Descuentos en hoteles del grupo Accor

Formación

• Experiencia de 2 años en un rol similar en un spa 5 estrellas.
• Nivel avanzado de inglés y español.
• Excelentes habilidades de redacción y administración.

Responsabilidades

• Gestionar y supervisar las operaciones del spa y bienestar.
• Implementar procedimientos de control de inventario.
• Motivar a los empleados para proporcionar un excelente servicio al cliente.

Conocimientos

Gestión de clientes

Administración

Comunicación

Atención al cliente

Educación

Bachelors Degree en Gestión Empresarial o Hostelería

Herramientas

Microsoft Office

Descripción del empleo

Company Description

SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

Company Description

SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms, of which 36 are suites, exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

Job Description

• Manage and oversee SPA & Wellness operations
• Ensure that the spa operates cost effectively and efficiently.
• Implement inventory control procedures to ensure that adequate stock levels are maintained.
• Develop budgets and short to long range strategic planning for the operation of the spa.
• Develop the spa's standard operating procedures and policies.
• Work with the Sales & Marketing team regarding all aspects of spa promotions.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
• Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals.
• Sets a positive example in customer relations.
• Interacts with customers to obtain feedback on product quality and service levels.
• Addresses customer problems and complaints.
• Motivates employees to provide excellent customer service.
• Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
• Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa.
• Drives the continuous training program so that employees receive adequate training to successfully perform their jobs.
• Ensures compliance with operating policies and procedures.
  
  

Qualifications

• Bachelors Degree in Business and or Hospitality Management
• Two years experience in a same role in a 5 star spa with a multicultural team or 5 years as SPA Manager
• Advanced level of English and Spanish.
• Office package management.
• Excellent writing, administration and customer service skills.
  
  

Additional Information

• Attractive incentive plan.
• Important discounts on Hotel services.
• Discounts in Accor group hotels and collaborating companies.

Nivel de antigüedad

Director

Función laboral

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