Soporte Help Desk VIP

Insud Pharma; Madrid; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Insud Pharma is seeking a VIP Help Desk Support professional to ensure the seamless operation of personal and home tech systems, focusing on Apple devices and home automation. With 5–10 years of experience in high-profile environments, you will provide top-tier support while collaborating closely with executives. This role requires international travel, making it pivotal within our innovative company.

Servicios

Work with cutting-edge technologies

Collaborate with top executives

Formación

• 5–10 years of experience in VIP technical support (Level 2).
• Ability to travel up to 50% of the time.
• Strong technical knowledge in macOS, iOS, Windows, and networking.

Responsabilidades

• Deliver Level 2 support to VIP users.
• Maintain and troubleshoot Apple devices and home automation systems.
• Document technical procedures and solutions.

Conocimientos

Technical support

Problem Solving

Interpersonal skills

Networking

Technical documentation

English proficiency

Educación

Degree in IT, Engineering, or related fields

Master’s degree (preferred)

Herramientas

macOS

iOS

Windows

SAP HANA

pharma-specific tools (e.g., Veeva, TrackWise)

Descripción del empleo

Madrid (with international travel required) | Insud Pharma | Apple

• Home Automation
• Audiovisual Systems

Insud Pharma is looking for a VIP Help Desk Support professional to provide high-level technical assistance to our Family Office. This role focuses on ensuring the seamless operation of all personal and home tech systems — with a strong emphasis on Apple devices, home automation, and premium audiovisual solutions.

What You’ll Do

• Deliver Level 2 support to VIP users, offering responsive, discreet, and high-quality service.
• Maintain and troubleshoot Apple devices (Mac, iPhone, iPad, Apple TV, etc.).
• Manage and support home automation systems (e.g., KNX, Control4, Lutron, Crestron).
• Optimize audio and visual systems for premium in-home experiences (home theaters, projectors, smart screens, Hi-Fi speakers).
• Contribute to custom technology projects aligned with executive needs.
• Identify and resolve hardware, software, and network issues.
• Document technical procedures and solutions for future use.
• Travel internationally as needed to provide on-site support .

What We’re Looking For

• 5–10 years of experience in VIP technical support (Level 2), ideally in executive or high-profile environments.
• Strong technical knowledge of :
• macOS, iOS, Windows
• Apple device setup and support
• Networking : WiFi, LAN, VPN
• Smart home and automation platforms
• High-end audio / video systems
• Excellent interpersonal skills and professionalism in working with VIP users.
• Ability to stay calm under pressure and solve problems efficiently.
• Willingness to travel up to 50% of the time.
• Advanced English required.
• Degree in IT, Engineering, or related fields (Master’s a plus).
• Desirable : familiarity with SAP HANA , pharma-specific tools (e.g., Veeva, TrackWise), and strong cybersecurity awareness.

Why Join Us?

• Be at the core of technical excellence in an international, purpose-driven company.
• Work with cutting-edge technologies in a unique and high-impact environment.
• Collaborate closely with top executives and make a tangible difference in their daily operations.

Ready to bring your technical talent to the next level? Join Insud Pharma and be the key to seamless innovation at the highest level.