Sommelier

Celebrity Cruises; Comunidad de Madrid; On-site; EUR 37,000 - 58,000; Full time

Job summary

Celebrity Cruises seeks a skilled Sommelier to enhance our guests' dining experience aboard our ships. You will provide wine service across restaurants and cafés, upsell beverage sales, restock the wine cellar daily, and assist with loading wine onto the ship weekly.

Requirements include at least 2 years in fine-dining/beverage roles, shipboard experience preferred, a high school diploma, and the ability to work in a multilingual, guest-focused environment.

Qualifications

• Minimum of 2 years of fine-dining restaurant and beverage-related experience (shipboard experience preferred).
• Completion of high school or basic education equivalency required.
• Ability to analyze and interpret documents such as recipes and manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
• Ability to solve practical problems and deal with a variety of variables.

Responsibilities

• Provides wine service to guests in restaurant and buffet restaurant.
• Restocks the wine cellar daily.
• Load wine onto the ship weekly when required.
• Assist with selling and serving wines and other beverages across outlets including cafés and specialty restaurants.
• Maintain professional appearance and comply with company standards.

Skills

Fine-dining experience

Beverage knowledge

Upselling techniques

Wine service

Customer service

Education

High school diploma

Tools

Cashless system knowledge

Job description

Sommeliers help enhance our guests’ dining experience by recommending the right wines for every meal. You must also be skilled in up-selling techniques to promote and improve beverage sales. Your responsibilities will include, but are not limited to, restocking the wine cellar daily, as well as helping to load wine to the ship once a week. Additionally, Sommeliers provide wine service to guests in the restaurant, buffet restaurant and will be assigned to work in our café’s and specialty restaurants during breakfast and lunch, selling & serving wines, including all other beverages. If you have experience in a similar role （or an equivalent combination of experience and education）, exceptional wine and food-pairing knowledge, are service driven with a passion for the guest experience, join us on board and we will propose a toast to your success!

Hiring Requirements

• Minimum of 2 years of fine-dining restaurant and beverage-related experience （shipboard experience preferred）, or an equivalent combination of experience and education.
• Completion of high school or basic education equivalency required.
• Ability to analyze and interpret documents such as recipes and manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages.
• Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Language Requirements

Good knowledge of the following languages is required: English, German, Spanish, Italian, French, Portuguese, Mandarin, Russian, Greek

Essential duties and responsibilities

1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.
2. Provides wine service to guests in the restaurant and buffet restaurant. In some cases, will be responsible for providing bar services other than wine.
3. Works in a station designated by the Head Sommelier and approved by the Restaurant Manager and follows the daily schedule, which is posted weekly in the wine cellar.
4. In addition to serving wine his/her duties include the re-stocking of the wine cellar on a daily basis, and once a week may be requested to work during the loading of wines onto to the ship.
5. Ensures personal appearance, personal hygiene and uniform appearance are at all times in accordance with the company policy.
6. Should be knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice. The knowledge of how to pair wine with food is imperative.
7. Has a clear understanding of the company’s service standards.
8. Applies salesmanship techniques in order to achieve maximum sales, which will result in higher personal compensation.
9. Must be able to reach reasonable and attainable sales targets set by the company. This requires self-confidence and commitment to the sales goals.
10. Reports all guests’ queries, discrepancies or suggestions to his/her immediate supervisor. Must have full knowledge of the cashless system on board the ship in order to process all transactions accordingly.
11. Duties include the cleaning and sanitizing of his/her working area and working utensils following the United States Public Health rules and regulations and all times.
12. Must be available to work extra duties or longer hours if necessary.
13. Other duties related to the Bar Department may be assigned from time to time.
14. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.
15. Attends meetings, training activities, courses and all other work-related activities as required.
16. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.