Solutions Architecture, Senior Manager

Medallia; Burgos; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

A leading company in Experience Management is seeking a Solutions Architecture Senior Manager to innovate and enhance their offerings. This role requires collaboration with various teams to integrate digital products and address client needs effectively. Ideal candidates will have extensive experience in enterprise software, a passion for client relations, and a proven track record in solution development. The position is positioned to drive growth in Medallia's digital business while upholding their commitment to values and diversity.

Formación

• 7+ years in the software industry with a focus on enterprise technologies.
• Experience with digital applications in Analytics and Personalization.
• 1+ year working with Medallia Experience Cloud.

Responsabilidades

• Partner with clients to prototype solutions based on their use cases.
• Integrate Medallia products with external tools and other offerings.
• Lead cross-functional efforts to develop and package offerings.

Conocimientos

Enterprise software technologies

Digital applications

Client relationship building

Educación

Bachelor's degree

MBA / Master’s in quantitative/analytical fields

Herramientas

Salesforce

Adobe

ServiceNow

Descripción del empleo

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe : Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Solutions Architecture Senior Manager you will partner with our Product, Engineering, and Sales teams to develop innovative new solutions by integrating Medallia’s digital offerings with internal and external products. Experience configuring Medallia is critical. Your goal will be to expand the impact of these offerings for current and future customers. You will do this by :

• Working directly with customers and prospects to identify their use cases and prototype solutions.
• Leading development, packaging, and go-to-market efforts to formalize these solutions into sellable products.
• Leveraging your knowledge of customer use cases and the digital domain to influence our product roadmap.

You will be measured on the adoption of your solutions, success they help clients drive, and the overall growth of Medallia’s digital business.

Responsibilities

• Partner with customers and prospects to understand their use cases and prototype solutions.
• Integrate Medallia Digital products with other Medallia offerings and external tools through hands-on configuration and coding.
• Lead cross-functional efforts to develop, QA, and package formalized offerings.
• Support go-to-market efforts to enable Medallia Sales and customer-facing teams to position and sell new offerings.
• Aggregate, prioritize, and articulate customer use cases to Product, Engineering, and Design to guide product strategy and roadmap.
• Enable deal success by serving as a platform SME for prospective clients.

Qualifications

Minimum Qualifications

• 7+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
• Extensive experience with digital applications in the Analytics, Personalization, and Notification space including but not limited to : Adobe Analytics, Decibel, Optimizely, Adobe Target, Intercom, WalkMe, Tealium, Segment, and AEP.
• 1+ year of Medallia Experience Cloud Experience.

Preferred Qualifications

• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to develop data architectures - designing data flows that are aligned with customer information systems.
• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
• Ability to understand, synthesize, and translate between complex business problems and technical concepts.
• Strong technical project management, stakeholder management, and cross-functional leadership skills.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, and ServiceNow.
• Bachelor’s degree, with MBA / Master’s and quantitative / analytical degrees, such as engineering, computer science, or economics.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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