Solutions Architecture, Senior Manager

Medallia; Almería; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Solutions Architecture Senior Manager to drive innovative solutions by integrating digital offerings with internal and external products. This role involves collaborating with Product, Engineering, and Sales teams to prototype solutions that enhance customer experiences. The ideal candidate will have extensive experience in enterprise software technologies and digital applications, along with strong problem-solving skills. Join a company that values diversity and fosters a culture of inclusion, where every experience matters, and help shape the future of experience management.

Formación

• 7+ years in software industry with strong enterprise software knowledge.
• Extensive experience in digital applications and analytics tools.

Responsabilidades

• Partner with clients to understand use cases and prototype solutions.
• Lead development and packaging of formalized offerings.

Conocimientos

Enterprise software technologies

Digital applications (Analytics, Personalization, Notification)

JavaScript

HTML

CSS

APIs

Problem-solving

Stakeholder management

Educación

Bachelor's degree

MBA / Master's degree

Herramientas

Adobe Analytics

Salesforce

ServiceNow

Optimizely

Tealium

Descripción del empleo

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe : Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Solutions Architecture Senior Manager you will partner with our Product, Engineering, and Sales teams to develop innovative new solutions by integrating Medallia’s digital offerings with internal and external products. Experience configuring Medallia is critical. Your goal will be to expand the impact of these offerings for current and future customers. You will do this by:

1. Working directly with customers and prospects to identify their use cases and prototype solutions.
2. Leading development, packaging, and go-to-market efforts to formalize these solutions into sellable products.
3. Leveraging your knowledge of customer use cases and the digital domain to influence our product roadmap.

You will be measured on the adoption of your solutions, success they help clients drive, and the overall growth of Medallia’s digital business.

Responsibilities

1. Partner with customers and prospects to understand their use cases and prototype solutions.
2. Integrate Medallia Digital products with other Medallia offerings and external tools through hands-on configuration and coding.
3. Lead cross-functional efforts to develop, QA, and package formalized offerings.
4. Support go-to-market efforts to enable Medallia Sales and customer-facing teams to position and sell new offerings.
5. Aggregate, prioritize, and articulate customer use cases to Product, Engineering, and Design to guide product strategy and roadmap.
6. Enable deal success by serving as a platform SME for prospective clients.

Qualifications

Minimum Qualifications

1. 7+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
2. Extensive experience with digital applications in the Analytics, Personalization, and Notification space including but not limited to: Adobe Analytics, Decibel, Optimizely, Adobe Target, Intercom, WalkMe, Tealium, Segment, and AEP.
3. 1+ year of Medallia Experience Cloud Experience.

Preferred Qualifications

1. Proficient with common web technologies, including JavaScript, XML, HTML, and CSS, and integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.).
2. Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
3. Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
4. Ability to develop data architectures - designing data flows that are aligned with customer information systems.
5. Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
6. Ability to understand, synthesize, and translate between complex business problems and technical concepts.
7. Strong technical project management, stakeholder management, and cross-functional leadership skills.
8. Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
9. Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, and ServiceNow.
10. Bachelor’s degree, with MBA / Master’s and quantitative / analytical degrees, such as engineering, computer science, or economics.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at.