Solutions Architect

buscojobs España; Comunidad Valenciana; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Success Engineer to join their dynamic team in Madrid. This role is pivotal in guiding customers through their cloud transformation journey, ensuring they maximize the value of their investments in public cloud security solutions. You will collaborate with various teams to deliver tailored solutions, advocate for customer needs, and enhance overall satisfaction. If you thrive in a fast-paced environment and are passionate about technology and customer success, this is an exciting opportunity to make a significant impact in cloud security adoption.

Formación

• 5+ years in customer success, technical support, or similar roles.
• Strong experience with cloud platforms like AWS, GCP, or Azure.
• Ability to articulate technical issues to diverse audiences.

Responsabilidades

• Act as a trusted advisor for customers during cloud transformation.
• Assist in implementing custom integrations and workflows.
• Coach customers on Cloud Security Change Management.

Conocimientos

Customer Success Management

Cloud Computing

Technical Support

Project Management

Problem Solving

Negotiation

Communication

Educación

Bachelor's Degree in a related field

Herramientas

AWS

GCP

Azure

Kubernetes

Terraform

Ansible

Jenkins

Descripción del empleo

Looking for candidates for a long term contract position of Customer Success Engineer based in Madrid, Spain.

Your Impact

We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing solutions to achieve their business and security objectives.
• Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center.
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
• Serve as a customer advocate in influencing product roadmap and improvements.
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence programs.
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.

Your Experience

• 5+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired; strong consulting and project management skills required.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
• Ability to multi-task and work in a fast-paced environment.
• It is important for you to have a strong background in at least 2 additional areas besides Cloud Computing:

Cloud Computing

• Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP, Azure, Alibaba and OCI.
• Strong Knowledge of AWS services (or other CSP similar) components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.
• One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly preferred.
• Knowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST, GDPR etc).

System Administration and Containers

• Experience deploying and operationalizing Kubernetes, containers, and serverless functions.
• Hands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.).
• Good understanding of Networking concepts and experience with networking devices such as routers, switches, firewalls, traffic generators, etc.
• Experience with Security Solutions, Remote VPNs, IPSEC, PKI & TLS, TCP / IP, DLP, Authentication Protocols (SAML, LDAP, OIDC, etc.).

Automation

• Hands-on experience with API calls and how to use scripting to automate multiple calls.
• Hands-on experience with the CI / CD process & terminology and tooling used for it, such as Jenkins, Repositories (GH, CSP-related, ..), Ansible, Terraform etc.

Please note, only candidates eligible to work in Spain can apply.

If interested, please get in touch with me on Linkedin or drop an email with your recent CV on and I'll get back to you at the earliest.

Best Regards,

Usha