Solution Expert

360Learning; Granada; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Solution Expert to join their Implementation team. This role involves onboarding new clients, delivering technical expertise, and managing product integrations. The ideal candidate should have a strong background in customer-facing consulting and be fluent in English, with a passion for solving technical problems.

Servicios

Work From Home allowance

Health insurance

Flexible hours

Diversity and inclusion initiatives

Formación

• Minimum 3 years of consulting experience, preferably in technical roles.
• Experience with SaaS products, particularly in the HR domain is a plus.
• Ability to communicate effectively with technical and non-technical audiences.

Responsabilidades

• Onboard and manage a portfolio of enterprise clients.
• Facilitate product integrations and provide technical support.
• Develop and implement scalable processes for project delivery.

Conocimientos

Customer facing experience

API understanding

SSO configuration

Organizational skills

Analytical skills

Fluent English

Solution-oriented mindset

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

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Our Implementation team plays a key role in onboarding seamlessly new customers : they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.

These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.

Within 1 month, you will :

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will :

• Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously
• Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will :

• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base

Within 12 months, you will :

• Onboard another Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

The Skills Set

• 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Fluent English (US / UK) / B2 level or equivalent (FR)
• Enthusiasm for our working environment explained here :

What We Offer

• Compensation : Package includes base salary and a variable component
• Benefits : Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
• Balance : Flexible hours, Total work from home possible anywhere in Spain
• Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental / Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture : & find out more about the teams, product and processes

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with the Solution Expert Coach
• Case study with the Solution Expert Coach and a Solution Expert
• Clarification Meeting with our Head of Professional Services
• Culture Fit with our CHRO
• Offer !

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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