Solution Architect –Dynamics 365 CE

JR Spain; Madrid; Híbrido; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Solution Architect specializing in Dynamics 365 CE for its Madrid office. This role involves designing and delivering comprehensive Contact Centre solutions, utilizing AI and omnichannel engagement strategies. Candidates should possess extensive experience in Dynamics 365 and related technologies, with a strong understanding of Customer Service solutions. Competitive salary and additional benefits like private health insurance and remote work options are offered.

Servicios

Competitive salary

Private health insurance

Meal allowance

Remote work options

Formación

• 6+ years in Dynamics 365 CE, with 3+ years in Customer Service and Omnichannel.
• Experience delivering Contact Centre solutions with voice, chat, social, and telephony integrations.
• Strong knowledge of Customer Service Workspace configuration and AI features.

Responsabilidades

• Design end-to-end CCaaS solutions on Dynamics 365.
• Ensure governance, security, and compliance in platform integration.
• Lead workshops and contribute to pre-sales activities.

Conocimientos

Dynamics 365 CE

AI

Omnichannel engagement

Educación

Microsoft Certifications: MB-230, PL-600

Herramientas

Power Platform

Azure

Descripción del empleo

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Solution Architect – Dynamics 365 CE, Madrid

Client: HCLTech

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Reference:

83721003361474969632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

We are HCLTech, a leading global tech company with over 222,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud. We value diversity, creativity, and passion, striving for excellence and innovation.

Your Role & Responsibilities

We seek a seasoned Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The candidate will architect and deliver end-to-end service experiences, including Customer Service Workspace, omnichannel routing, AI-driven agent assist, and telephony integration.

Key Responsibilities

• Strategic Solution Architecture: Design end-to-end CCaaS solutions on Dynamics 365, covering customer service, omnichannel engagement, and AI capabilities.
• AI & Automation Enablement: Leverage AI for Agent Assist, chatbots with Power Virtual Agents, and AI for Supervisors, including dashboards and sentiment analytics.
• Platform Integration & Governance: Oversee telephony system integrations, define data strategies, and ensure governance, security, and compliance.
• Technical Leadership: Collaborate with teams, review documentation, lead workshops, and contribute to pre-sales activities.

Qualifications & Experience

• 6+ years in Dynamics 365 CE, with 3+ years in Customer Service and Omnichannel.
• Experience delivering Contact Centre solutions with voice, chat, social, and telephony integrations.
• Strong knowledge of Customer Service Workspace configuration and AI features.
• Experience with Power Platform and Azure components.
• Understanding of DevOps practices and CI/CD pipelines.
• Microsoft Certifications: MB-230, PL-600 preferred.

Language: English proficiency at C1 level.

Why Us

• Competitive salary, private health and life insurance, remote work, meal allowance, and more.
• We are an equal opportunity employer, embracing diversity and inclusion.

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