Solution Architect CRC (Customer service)

Nestlé; Esplugues de Llobregat; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Nestlé is looking for a Solution Architect to join its Nespresso Digital Tech Team in Barcelona. You will lead the technology and solutions for customer engagement services, ensuring alignment with enterprise architecture. The role requires a Bachelor's degree and extensive experience in IT solution development, with a strong emphasis on customer support technologies and effective communication skills. Join us for a competitive salary, great benefits, and opportunities for personal growth in a dynamic hybrid work environment.

Servicios

Competitive salary

Comprehensive social benefits package

Flexible remuneration with tax advantages

Hybrid working environment

Ongoing training and career opportunities

Formación

• 5+ years of experience in IT solution development disciplines.
• 3+ years hands-on experience in customer support specific technologies.
• Ability to understand both short-term and long-term perspectives.

Responsabilidades

• Deliver the architectural design for Customer Service solutions.
• Evaluate and select software and hardware product standards.
• Engage with Tech Leads and Business Analysts across product groups.

Conocimientos

Communication

Analytical skills

Agile methods

Educación

Bachelor's degree in business or computer science

Descripción del empleo

We are looking for a Solution Architect CSC (Customer Service) to be part of our Nestlé Nespresso Digital and Tech Team.

Position Snapshot

• Location: Nespresso Hub, Barcelona. Spain.
• Type of Contract: Permanent.
• Type of work: Hybrid.
• Work Language: Fluent Business English.

The Role:

As a Solution Architect, you will be accountable for the technology, solutions and toolkits used by our CES team (Customer Engagement Services). You will ensure these fit the overall Enterprise Architecture and meet the product group strategy. Solutions Architects provides the necessary leadership, analysis and design tasks related to the development of a product or a set of products within a product group. They work closely with DevOps / development teams and suppliers to secure optimal delivery and maximized business value.

The Solution Architect is also accountable for supervising the design as well as the integration execution within the scope of their product / product group / platform, collaborating with the integration platform team. S/He owns solution architecture specification and ensures initial compliance with security and other internal standards.

In This Role, You Will:

• Deliver the architectural design for Customer Service Solutions and inputs to the roadmap by utilizing knowledge of defined reference architectures, technology trends, and implementation experience in order to translate a business need into a solution blueprint that represents an end-to-end technical solution.
• Evaluate and select software and hardware product standards and services, as well as the design of standard and custom software configurations.
• Define guidelines, standards and solution patterns to ensure product-based decisions are aligned with the enterprise's future-state architecture vision.
• Deliver the integration of solutions within the context of Nespresso Customer Service, including but not limited to Call Centers and Back Office operations.
• Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solution architecture.
• Monitor and analyze the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
• Engage with Tech Leads, Business Analysts, Product Managers, Product Owners and our Development Practice within and across the product groups to ensure alignment with the overall enterprise architecture.

What We’re Looking For:

• Bachelor's degree in business or computer science, systems analysis or a related study, or equivalent experience.
• 5+ years of experience in at least two IT solution development disciplines, including technical architecture, network management, application development, middleware, database management or operations.
• 3+ years Hands On experience in Customer Support specific technologies (CCAAS, VoIP, Case Management, Business Process Management Systems, Social Listening tools, etc).
• Ability to understand the long-term ("big picture") and short-term perspectives of situations.
• Effectively communicates in English at different levels in the organization.

Extra Skills That Set You Apart:

• Have a deep understanding of agile methods and processes
• Have experiences working in a global environment and with virtual teams

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).

Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).

Feedback: After interviews, we provide feedback to all candidates.

Job Offer: Successful candidates will receive a formal offer.

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

About Nespresso

TheNespressostory began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood