Solution Analyst (Level 2 Technical Support)

rindus; País Vasco; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Support Analyst, where you'll work with cutting-edge technologies to assist major media enterprises. This role offers the chance to resolve complex issues while collaborating with a dynamic, multicultural team. You'll gain exposure to a wide range of products and technologies, enhancing your technical skills. With a hybrid working model and a vibrant team culture, this position promises both professional growth and a fun work environment. If you're passionate about technology and eager to make a difference, this opportunity is for you!

Servicios

23 holiday days

DKV private health insurance

Language classes (English and German)

Pizza days

Summer events

Padel tournaments

Formación

• 3+ years of software development experience, primarily in Java.
• Experience with Docker and database management.

Responsabilidades

• Handle incoming reports and requests via the ticket system.
• Research, diagnose, troubleshoot, and identify solutions.

Conocimientos

Java

Docker/Containers

Database Management (MySQL)

Linux/Unix-based OS

Web Technologies

Bash

Python

PHP

Perl

Tomcat

Nginx

Educación

Bachelor's in Computer Science

Master's in Engineering

Herramientas

Docker

MySQL

Linux

Tomcat

Nginx

Descripción del empleo

Get ready to set sails and navigate the rindus wave ️

We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Since 2017, we have been doing this closely with our German Partners, helping shape their software development teams. We currently have 160+ crew members of 14 different nationalities sailing with us on the open seas. We are expanding our team and looking for a new rinder to join us. Are you the next to be reeled in?

ABOUT OUR PARTNER

Stibo DX is a global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and multi-channel delivery for the world's most ambitious media companies. Our team of 200+ employees is based across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, Dhaka, and Málaga, combining creativity and innovation with organizational stability.

Our customers include The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many others.

WHAT YOU'LL BE DOING

If you're eager to work with the latest tools and technologies and want to resolve issues for some of the world's leading newspapers and broadcasters, this is your chance. Join us as the first point of contact for our customers and become part of an international organization where great colleagues are eager to welcome you.

At Stibo DX, we provide editorial platforms for major media houses worldwide, with a continually expanding product portfolio. In our Support department, you'll work with a global team to help customers resolve issues with our products, gaining exposure to our entire product catalog, technologies, and operational solutions, including both on-premise and cloud-based SaaS solutions on Amazon Cloud.

Help our customers resolve their issues

As Support Analyst, you'll work with code, databases, virtualization, networks, servers, and more, leveraging your experience to resolve customer issues. Your responsibilities include managing incident reports from second-level support and communicating directly with customer IT staff.

More specifically, you will:

• Handle incoming reports and requests via our ticket system
• Research, diagnose, troubleshoot, and identify solutions to resolve issues

Seeking an experienced software developer eager to explore new technologies

You are self-motivated, proactive, and a great problem solver. Your interpersonal skills enable effective collaboration with colleagues and customers worldwide. You are always eager to learn new technical skills and create workarounds as needed.

WHAT YOU'LL BRING

• A bachelor’s or master’s degree in computer science, engineering, or equivalent
• At least 3+ years of software development experience, primarily in Java, with proficiency in other languages as a plus
• Experience with Docker/Containers
• Familiarity with Linux or other Unix-based OS
• Proficiency in web technologies
• Experience with database management, e.g., MySQL
• Knowledge of infrastructure, network technologies, and application security
• Familiarity with Bash, Python, PHP, Perl, Java, Tomcat, Nginx is advantageous
• Fluent in English, both spoken and written

WHAT WE OFFER

Join a dynamic, motivated, and multicultural international team of professionals.

Working model: Hybrid (twice a week at the office). On-call availability may be required.

23 holiday days

• DKV private health insurance from day 1

Language classes: English and German

Enjoy a young, ambitious team that values work and fun (Pizza days, summer events, Padel tournaments, etc.).