Solution Analyst (Level 2 Technical Support)

rindus; Castilla y León; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Support Analyst, where you'll be the first point of contact for customers in a vibrant, multicultural team. This role offers the chance to work with cutting-edge technologies and resolve issues for major media enterprises. You'll gain exposure to both on-premise and cloud-based solutions while collaborating with international teams. With a focus on problem-solving and proactive communication, you'll thrive in an environment that values learning and innovation. Enjoy a hybrid working model, generous holiday, and a supportive team culture filled with engaging events.

Servicios

23 holiday days

DKV private health insurance

Language classes in English and German

Team events like Pizza days and summer outings

Formación

• 3+ years of software development experience, primarily in Java.
• Experience with Docker, Linux systems, and MySQL databases.

Responsabilidades

• Handle incoming reports and requests via the ticket system.
• Research, diagnose, troubleshoot, and find solutions to issues.

Conocimientos

Java

Docker/Containers

Linux/Unix

MySQL

Web Technologies

Bash

Python

PHP

Perl

Tomcat

Nginx

Educación

Bachelor's degree in Computer Science

Master's degree in Computer Science

Descripción del empleo

Get ready to set sails and navigate the rindus wave

We're rindus, a People company passionate about IT professionals. Our goal is to help and empower our crew to reach their full potential and grow.

Since 2017, working closely with our German partners, we've been helping shape software development teams. We currently have over 160 crew members from 14 nationalities and are expanding our team. Are you ready to join us?

ABOUT OUR PARTNER

Stibo DX leads in digital transformation for media enterprises. Our platform and services automate content production and multi-channel delivery for top media worldwide. With 200+ employees across multiple locations, we combine creativity with stability, serving clients like The New York Times, The Economist, and others.

WHAT YOU'LL BE DOING

Seeking to work with the latest tools and technologies? Want to resolve issues for major newspapers and broadcasters?

Join us as the first point of contact for our customers, within an international team eager to welcome you. You'll work with our editorial platforms, gaining exposure to our product catalog, technologies, and operational solutions, including on-premise and cloud-based SaaS solutions on Amazon Cloud.

Help our customers resolve their issues

As Support Analyst, you'll work with code, databases, virtualization, networks, and servers, managing incident reports and communicating with customer IT staff to resolve issues.

More specifically, you will :

• Handle incoming reports and requests via our ticket system
• Research, diagnose, troubleshoot, and find solutions to issues

Experienced software developer eager to explore new techs

You are proactive, a problem solver, and possess excellent interpersonal skills to collaborate globally. You are eager to learn and adopt new technical skills, create workarounds, and manage solutions.

WHAT YOU'LL BRING

• Bachelor's or master’s degree in computer science, engineering, or equivalent
• At least 3+ years of software development experience, primarily in Java; knowledge of other languages is a plus
• Experience with Docker/Containers
• Familiarity with Linux or Unix-based systems
• Proficiency in web technologies
• Experience with databases like MySQL
• Knowledge of infrastructure, networks, and security
• Familiarity with Bash, Python, PHP, Perl, Java, Tomcat, Nginx is advantageous
• Fluent in English, both spoken and written

WHAT WE OFFER

Join a motivated, multicultural international team.

Working model: Hybrid (twice a week in the office). On-call availability possible.

23 holiday days, DKV private health insurance from day one, and language classes in English and German.

Enjoy a vibrant team culture with events like Pizza days, summer outings, and tournaments.