Software Engineer

TN Spain; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated support engineer to join their dynamic team. This role involves delivering third-line support for bespoke applications, ensuring high customer satisfaction through effective troubleshooting and resolution of technical issues. You'll be working with a variety of Microsoft technologies, including C#, SQL, and reporting tools, while also mentoring junior colleagues. If you thrive in a collaborative environment and are passionate about providing exceptional customer service, this position offers a fantastic opportunity to grow and make a significant impact in a fast-paced setting.

Formación

• 2+ years of programming experience in Microsoft technologies, especially C#.
• Familiarity with SQL databases and reporting tools like SSRS is essential.

Responsabilidades

• Deliver third-line support, including technical investigations and code fixes.
• Investigate and resolve application and system issues across multiple products.

Conocimientos

C#

Customer Service

Root Cause Analysis

Problem Solving

Herramientas

SQL

SSRS

MVC

Angular 2

TFS

Descripción del empleo

We place a premium on meeting our customers' high expectations of our products. Through contracted support services, our support team plays a key role in post-implementation processes, as well as in the longer-term customer experience.

This position is supporting a wide variety of bespoke applications and technologies based on a variety of platforms. This role delivers third-line support, including technical investigations, code fixes, and work-around solutions which would require knowledge and interest in analyzing, debugging, and fixing code of a specific product.

Main responsibilities:

• Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.
• Working within a team environment, persons fulfilling this role will be responsible for investigating and resolving application and system issues across multiple products.
• Provides technical support and assistance to clients or business support.
• Have good overview knowledge of business processes and associated products which Sequel sells to help clients deliver their business processes.
• Addresses and responds to enquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
• Assist in developing junior colleagues on technologies and products.
• Resolve IT Incidents and Events, observing operational priority, impact, and SLAs, in a timely manner, escalating where appropriate.
• Work on different systems and issues beyond own expertise whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long-term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome, and suitable technical solutions.
• Recommend opportunities to head of technical support to improve the overall IT strategy and value of IT to the support process.
• Leading a team (not line management) in investigating and resolving complex application and system issues across multiple products.
• Take part in implementation and change control activities.
• Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
• Participate in Service transition, ensuring readiness for projects moving to BAU.
• Ensure that any risks are raised with senior management or via standard process.
• Ensure that client’s data is secure and properly managed.
• Any other duties commensurate to the grade of the role.

Qualifications

• 2+ years of programming experience in Microsoft technologies (C#)
• Familiarity with MVC, Angular 2, and TFS, including Release Management, is a plus
• Knowledge of SQL/relational databases and reporting tools such as SSRS
• Positive attitude and ability to provide great customer service.
• Understanding/experience of Insurance operations
• Demonstrable experience of working to tight deadlines and management of teams to deliver desired business outcomes.