Software and Support Engineer for Siemens Logistics

Executive

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship, mainly focused on innovation. We are looking for a Senior Business Consultant.

Responsibilities:

• Support the Solutions area by participating in projects and proposals while offering solutions and a functional view of the issues, goals, and opportunities faced by clients.
• Participate in the summary and structuring of presentations at business and process levels for the client and project executive board.
• Act as a consultant/functional lead within project teams assigned to the implementation of Salesforce or other technologies linked to CRM solutions.
• Provide advisory support in decisions related to technology and business processes.
• Define and reengineer client, commercial area, and related business operations.
• Structure business cases: situation, complication, and focus proposal for analysis and resolution.
• Participate in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Work closely with customers to understand current business processes at a detailed level.
• Design business processes and data flows within these processes.
• Collaborate with technical architects to design solutions.
• Write functional specifications and user stories.
• Work with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups to elicit and define business requirements.
• Analyze data requirements, structures, and integration points of the process, and create mappings to Salesforce objects or external REST endpoints.
• Collaborate closely with Project Managers, Technical Architects, and clients to propose architect technology solutions that meet client needs.
• Identify business process improvements and opportunities for automation.
• Understand customer processes and connect business requirements with the functional capabilities of the application.
• Utilize the most efficient approaches including Design Thinking, Scrum Agile, Lean 6 Sigma, or SaFe methodology.
• Gather and synthesize Business Goals, Requirements, and Success Measure KPIs.
• Capture As-Is processes and define To-Be processes to match Salesforce Standard Solutions and Industry Best Practices.

Experience & Skills:

• 5 years of experience as a consultant in processes, business, and/or digital transformation.
• Experience in definition and process improvement methods.
• Experience in Salesforce Consulting.
• Experience generating structured documents and presentations oriented to executive and specific audiences.
• Ability to communicate effectively with technical teams.
• Business Process Management skills.
• Strong communicative skills, both oral and written.
• Good level of proficiency in Spanish and English (oral and written); proficiency in French is a plus.

What do we offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Certifications plan to improve skills and obtain official certificates from our main partners.
• Home office options.
• Flexible retribution (public transport ticket, meal vouchers, etc.).
• Health insurance.
• Commitment to social responsibility.
• Opportunities for professional development.

About us:

We are a digital global company whose mission is to accelerate the business experience (BX) of our customers. Our 360 solutions enable business transformation and acceleration through technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, and #Marketing. We target companies from various sectors including #Retail, #LifeandSciences, #Manufacturing, #Education, #NonProfit, and #NGO. We are one of the top 3 partners of #Salesforce in Europe, with a team of over 570 people from 24 nationalities based in Spain and France. Our success is driven by the knowledge of our people, and we are an award-winning Salesforce Consulting Partner. We prioritize the well-being of our team and foster a collaborative culture supported by our company values: #Talent, #Flexibility, #Commitment, and #Innovation. #TogetherWeGrow