Social Media Specialist

Grupo Planeta; Islas Baleares; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic internship at a renowned hotel chain where you will immerse yourself in the Front Office department. This role offers a unique opportunity to learn and grow in a vibrant team environment, ensuring exceptional customer service and fostering guest satisfaction. You will gain hands-on experience in managing reservations, assisting guests, and contributing to the overall hotel operations. With a trainee allowance of 600€ per month and excellent opportunities for internal training, this position is perfect for enthusiastic individuals passionate about hospitality and eager to kickstart their career in the industry.

Servicios

Trainee allowance of 600€ per month

Dynamic internship experience

Working in a young and enthusiastic team

Opportunities for internal training

Career development opportunities

Formación

• Currently enrolled in an MBO hotel/tourism or Hotel Management program.
• Passionate about hospitality and eager to learn.

Responsabilidades

• Ensure a smooth and efficient experience for guests during their stay.
• Accurately process guest reservations and maintain confidentiality.

Conocimientos

Customer Service

Hospitality

Teamwork

Stress Management

Communication

Educación

MBO Hotel Management

Descripción del empleo

Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay, and at check-out.

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.

Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

Ensure that the highest level of customer satisfaction and service is offered and maintained at all times in relation to welcoming guests to the hotel complex.

Learn to ensure accuracy of reservations in respect of depositing information, billing / credit details, VIP / guest special requests, room rates, and guest information.

Ensure procedures are followed regarding guest transportation, luggage collection, and storage, and maintain guest confidentiality.

Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.

Work together with trust so that colleagues and management meet the goals of the department and hotel.

Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications

• Currently enrolled in an MBO hotel / tourism or Hotel Management program.
• Known as enthusiastic, hospitable, team-builder, stress-resistant, and representative.
• Passionate about hospitality.
• No need to be a specialist already, but eager to learn.
• Speak English and Spanish; French is a plus.
• Available for at least 6 months, 5 days per week, 40 hours of practice per week.

Additional Information

• A trainee allowance of 600€ per month.
• A dynamic internship where you will experience the whole Front Office department.
• Working in a young and enthusiastic team.
• Working in a hotel chain with many opportunities.
• Excellent opportunities for internal training and schooling during the internship.
• Excellent international career development opportunities after your internship.