Social Media Community Manager

beBeeCommunity; Barcelona; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in community management is seeking a dedicated professional to oversee its global social media presence. This remote position based in Spain offers a dynamic work environment, opportunities for professional growth, and a personalized training plan. Ideal candidates should possess a university education, at least four years of experience in community management, and excellent communication skills, with a proficiency in English and Spanish.

Servicios

Flexible remuneration

Personalized training plan

Opportunities for professional growth

Dynamic work environment

Inclusive workplace

Formación

• Minimum 4 years of experience in community management or customer service.
• Native proficiency in English and fluent in Spanish; German is a plus.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage day-to-day community management of social media accounts.
• Evaluate and escalate alerts related to social media activities.
• Develop training sessions on social customer care.

Conocimientos

Community Management

Customer Service

Communication

Social Media Analysis

Educación

University-level education or equivalent experience

Herramientas

Sprinklr

Meta Business platforms

Descripción del empleo

At CORUS, we are seeking an exceptional professional to manage our global community on social media.

Key Responsibilities :

• Manage day-to-day tasks including community management of social media accounts.
• Monitor and analyze social media posts to understand customer needs and preferences.
• Evaluate and escalate alerts related to social media activities.
• Develop and deliver training sessions on social customer care for business units and group functions.
• Manage customer inquiries through the support contact form and redirect them to the appropriate teams within the company.
• Collaborate with the brand marketing team to implement Sprinklr for customer care and set up KPIs, dashboards, and measures within Sprinklr.

Requirements :

• Candidate must have a university-level education or equivalent experience.
• A minimum of 4 years of relevant experience in community management, customer service, or a related field.
• Native proficiency in English and fluent in Spanish. German is a plus.
• Familiarity with Sprinklr and Meta Business platforms.
• Excellent written and verbal communication skills to interact with the community, respond to inquiries, and address concerns effectively.

Benefits :

• Remote position from Spain with flexible remuneration and a personalized training plan.
• Dynamic work environment with opportunities for professional growth and international projects of high technological value.
• Inclusive workplace that values diversity and promotes equal opportunities.