Slovenian & English Travel Advisor in Barcelona

Cross Border Talents; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Slovenian & English Travel Advisor to join their dynamic team in Barcelona. In this role, you will provide exceptional customer support for a globally-known online travel platform, mediating between international travelers and accommodation providers. With a focus on understanding customer needs and delivering solutions, you'll thrive in a multicultural environment that offers opportunities for personal and professional growth. This temporary position, with potential for extension, invites you to be part of a vibrant team dedicated to enhancing customer experiences and fostering a positive work culture.

Servicios

Access to the Feel Good program

Free private health insurance

Free coffee every day

Fresh fruit once a week

Multicultural work environment

3 weeks of initial paid training

Ongoing personal coaching

Formación

• Fluent in Slovenian and advanced English with strong communication skills.
• Experience in customer service or contact center environments is a plus.

Responsabilidades

• Understand customer needs and provide accurate information.
• Respond to inquiries via email and phone, ensuring exceptional service.

Conocimientos

Fluency in Slovenian

Advanced English

Excellent communication skills

Problem-solving skills

Adaptability

Educación

Experience in customer service

EU member state passport or valid Residence Permit

Herramientas

Office 365

CRM databases

Descripción del empleo

About the job Slovenian & English Travel Advisor in Barcelona

Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You'll play a pivotal role in understanding and addressing the needs of their global customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.

Key Responsibilities:

• Understand and identify customer needs, offering solutions that meet their requirements.
• Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
• Mediate between customers and accommodation suppliers worldwide.
• Follow set processes to provide accurate information and resolve issues effectively.

Requirements:

• Fluent in Slovenian (C2 level) and advanced English.
• Excellent written and verbal communication skills.
• Proficiency in Office 365, CRM databases, and other internal platforms.
• Strong problem-solving skills with a solution-driven approach.
• Positive and motivated attitude to handle challenging customer issues.
• Ability to adapt to changing priorities and business processes.
• Affinity for accommodation platforms.
• Previous experience in customer service or contact center environments is an advantage.
• Flexibility to work from both the office and home (within 100km of the office).
• EU member state passport or a valid Residence Permit for Spain.

Contract & Working Hours:

- 38.5 hours per week (Monday to Sunday).

- Available shift: 15:00-23:00.

- Temporary contract with potential for extension.

If you're ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!

Benefits:

• Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more!
• Free private health insurance available upon obtaining a permanent contract.
• Work in a multicultural and international environment with modern office spaces, conveniently located near Glories shopping mall (Westfield).
• Enjoy free coffee every day and fresh fruit once a week.
• Be part of a leading industry department with ample opportunities for learning and career growth.
• 3 weeks of initial paid training with ongoing personal coaching.