Slovak Customer Service Representative for Booking

Financecolombia; Barcelona; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a Customer Support Advisor for Booking. The role requires C2 level Slovak and advanced English, strong communication, and problem-solving skills. Responsibilities include assisting international travelers and suppliers, responding to inquiries, and ensuring a high level of customer service. This position offers a salary of €21,262 gross/year with additional benefits like health insurance, training, and a multicultural work environment.

Servicios

Feel Good program with activities

Private health insurance

Flexible remuneration for nursery transport

Opportunity for growth and training

Formación

• C2 level Slovak and advanced English required.
• Strong communication and interpersonal skills are essential.
• Experience in customer service or contact centers is valued.

Responsabilidades

• Understand and identify customer needs.
• Mediate between travelers and accommodation suppliers.
• Clarify inquiries via email and phone.

Conocimientos

Slovak: C2 level

Advanced English

Excellent communication skills

Interpersonal skills

PC skills: Office 365, CRM Database

Problem-solving mindset

Goal-oriented

Affinity with accommodation platforms

Descripción del empleo

If you are an empathetic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between our international travelers and accommodation suppliers worldwide, always ensuring a high level of customer service.

You will clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

Requirements

• Slovak: C2 level and advanced English
• Excellent communication and interpersonal skills, both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• A problem-solving and solution-driven mentality
• A positive, motivated mindset to handle some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with accommodation platforms
• Experience within customer service or contact center environments is valued
• Availability to work from the office and from home (within 100 km from the office)

Benefits

Contract:

• 38.5 hours/week (Monday to Sunday)
• Salary: €21,262 gross/year
• Available shift: 15:00-23:00
• Temporary contract

Additional benefits:

• Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more
• Free private health insurance available upon interest when obtaining a permanent contract
• Flexible remuneration for nursery school transport after probation period
• A multicultural and international working environment
• Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)
• Opportunity to learn and grow within an industry-leading department
• Initial training for 3 weeks and ongoing personal coaching