Site Operations Leader

beBeeLeadership; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in customer experience is seeking a Site Director to oversee operations in Barcelona. The role involves leading multicultural teams to meet service, quality, and performance goals while ensuring compliance with standards. Candidates should have relevant leadership experience in a call center environment and exceptional communication skills in multiple languages.

Formación

• Minimum 2 years' experience as a Site Director or equivalent leadership role in a call/contact center.
• Exceptional communication skills in English, Spanish, and French.
• Proven ability to lead large teams in a dynamic, fast-paced environment.

Responsabilidades

• Lead and develop site teams to achieve service, quality, and performance goals.
• Ensure compliance with client KPIs, SLAs, and internal standards.
• Foster a positive work culture that supports employee engagement and retention.
• Monitor operational efficiency and lead continuous improvement efforts.

Conocimientos

Communication

Analytical skills

Decision-making

Leadership

Descripción del empleo

We are seeking an accomplished leader to oversee the performance of our operations, drive operational excellence, and lead a multicultural team in delivering exceptional service to global clients.

Job Description :

The Site Director will be responsible for leading site teams to achieve service, quality, and performance goals. This includes ensuring compliance with client KPIs, SLAs, and internal standards, as well as fostering a positive work culture that supports employee engagement and retention.

Responsibilities :

• Lead and develop site teams to achieve service, quality, and performance goals
• Ensure compliance with client KPIs, SLAs, and internal standards
• Foster a positive work culture that supports employee engagement and retention
• Monitor operational efficiency and lead continuous improvement efforts

Requirements :

To be successful in this role, you will need :

• Minimum 2 years' experience as a Site Director or equivalent leadership role in a call / contact center (international scope)
• Exceptional communication skills in English, Spanish, and French
• Strong analytical and decision-making abilities
• Proven ability to lead large teams in a dynamic, fast-paced environment
• Results-driven mindset with a focus on quality and customer satisfaction

About Us

We are a global leader in customer experience and BPO solutions, dedicated to delivering top-tier service to our clients. Our team is passionate about creating innovative solutions that drive business growth and success.