Site Lead (m,f): German High Tech Industry

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Site Lead (m,f): German High Tech Industry, Valencia

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Start: asap

Tasks:

• Be responsible as overall lead of region/s or market/s
• Be responsible for top line escalations for products (performance, recruitment, etc.)
• Be responsible for top line escalation within the company (Facilities, IT, Telephony, etc.)
• Be responsible for region or markets bonus validation, staffing, recruitment
• Suggest retention plans and strategies (e.g., short-term incentives and gamification plans) to motivate and maintain team synergy
• Lead team members, foster their professional development through coaching and communication, and promote teamwork
• Coach direct reports of SPV, CEL, and Agents on performance metrics regularly
• Identify performance issues, develop and implement improvement plans, including corrective actions
• Ensure service delivery meets contractual KPIs and financial expectations
• Communicate expectations and updates to employees
• Handle escalated customer calls as subject matter expert as needed
• Supervise call center associates, monitor work and attendance per policies and legal requirements
• Complete projects to increase productivity and quality

Profile:

• Bilingual or proficient in German and fluent in English
• At least 3 years of outbound sales and pipeline management experience, with one year of progressive management experience
• Strong communication skills, both written and verbal
• Ability to lead a team in multitasking, prioritization, and meeting deadlines
• Ability to mentor, coach, and direct employees

- Full-time, 39 hours/week, permanent contract: Monday to Friday 09:00 - 18:00, Fridays 09:00 - 17:00

- Great office location in Valencia

- Fully paid training about the company and project

- Career development programs and specialized courses

- Excellent remuneration package based on experience, skills, and performance