Site Lead (m,f) : German High Tech Industry

Job Responsibilities:

1. Be responsible as overall lead of region / s or market / s
2. Be responsible for top line escalations for products (performance, recruitment, etc.)
3. Be responsible for top line Escalation within the company (Facilities, IT, Telephony, etc.)
4. Be responsible for region or markets bonus validation, staffing, recruitment
5. Suggest needed retention plans and strategies (e.g., short-term incentives and gamification plans to maintain team motivation and synergy)
6. Lead team members, foster their professional development through coaching and communication, and promote teamwork
7. Coach direct reports of SPV, CEL, and Agents regularly to ensure performance metrics are met
8. Identify performance issues, develop improvement plans, and implement corrective actions, including termination if necessary
9. Ensure service delivery meets contractual KPIs and financial expectations
10. Communicate expectations and provide updates to employees
11. Handle escalated customer calls as needed, providing subject matter expertise
12. Supervise call center associates, monitor work and attendance according to policies and legal requirements
13. Complete projects to increase productivity, quality, or other KPIs

Profile:

• Proficient in German and fluent in English
• At least 3 years of outbound sales and pipeline management experience, with a track record as an individual contributor, including one year of progressive management experience
• Strong written and verbal communication skills
• Ability to lead a team in multitasking, prioritization, and meeting deadlines
• Ability to mentor, coach, and direct team members

Benefits:

• Full-time, 39 hours/week permanent contract: Monday to Friday 09:00-18:00, Fridays 09:00-17:00
• Great office location in Valencia
• Comprehensive training about the company and project
• Career development programs and specialized courses
• Competitive remuneration based on experience, skills, and performance