Site Lead (German - Speaking) - On-Site Hs03 Solo Quedan 15h

TN Spain; Valencia; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative team in Valencia as a Site Lead, where you'll lead regional teams and drive performance in a global technology leader. This role offers a full-time permanent contract with comprehensive training and career development opportunities. You'll manage escalations, ensure service delivery meets KPIs, and foster teamwork while mentoring team members. Experience a supportive environment that values your growth and contributions, and be part of a company that challenges conventions to deliver exceptional customer experiences. If you're ready to take the next step in your career, apply today!

Servicios

Comprehensive training programs

Career development opportunities

Great office location

Flexible working hours

Formación

• 3+ years in outbound sales and management roles.
• Strong communication and leadership abilities.

Responsabilidades

• Lead regional teams and manage performance metrics.
• Handle escalations and ensure service delivery meets KPIs.
• Coach team members and develop action plans for improvement.

Conocimientos

German proficiency

English fluency

Outbound sales experience

Pipeline management

Team leadership

Strong communication skills

Descripción del empleo

Here is a refined version of the job description with improved formatting and clarity:

Job Details

Client: Concentrix Spain

Location: Valencia (On-Site)

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description

Experience the power of a game-changing career! Join an innovative and growing team at a global technology and services leader that powers the brands of the future. We assist well-known brands—used daily—improve their businesses with technology and integrated solutions across over 70 countries.

If you're looking to grow and be inspired, as a Site Lead in Valencia, you will be part of our team of game-changers driving the future of tech.

Career Growth and Development

This role offers an excellent opportunity to experience the power of what's next and develop lifelong friendships. We provide comprehensive training, access to cutting-edge technologies, and ongoing support to ensure your success.

Responsibilities

• Lead regional or market teams, ensuring overall management and performance.
• Handle top-line escalations for HP (performance, recruitment, etc.) and CNX (Facilities, IT, Telephony, etc.).
• Manage bonus validation, staffing, recruitment, and retention strategies, including incentive and gamification plans.
• Lead and develop team members through coaching, fostering teamwork, and promoting cooperation.
• Regularly coach direct reports to meet performance metrics, developing action plans for improvement as needed.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Communicate expectations clearly and provide timely updates.
• Handle escalated customer calls as needed, supervising call center associates’ work and attendance.
• Complete projects aimed at increasing productivity and quality.

Qualifications

• Proficiency in German and fluency in English.
• At least 3 years of experience in outbound sales and pipeline management, including a minimum of one year in progressive management roles.
• Strong communication skills, both written and verbal.
• Ability to lead, multitask, prioritize, and meet deadlines.
• Experience in mentoring, coaching, and team leadership.

Benefits

• Full-time, permanent contract (39 hours/week): Monday to Friday, 09:00-18:00; Fridays until 17:00.
• Great office location in Valencia.
• Comprehensive training and career development programs.
• Opportunities for specialized courses and growth.

We challenge conventions to deliver outcomes beyond expectations by creating exceptional customer experiences. We invest in our people, infrastructure, and capabilities to ensure long-term success for our teams, clients, and you.

If this sounds like the perfect next step in your career, we want to hear from you! Apply today and discover why over 440,000+ game-changers worldwide call Concentrix their employer of choice.

Concentrix is an equal opportunity employer committed to diversity and inclusion. We base our recruitment on business needs, job requirements, and professional qualifications, without discrimination based on race, age, gender identity, sexual orientation, religion, ethnicity, disability, or any other protected class.