Side Quest: Guild Master for German Gamers in Sofia - Relocate to Bulgaria

Next Job Abroad; Alicante; Presencial; EUR 16.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Airport pickup

Hotel stay on arrival

Annual vacation voucher

Private health insurance

Gym access on-site

Referral bonuses

Descripción de la vacante

Next Job Abroad is seeking a German-speaking customer support agent to join our expat team in Sofia. You will help millions of gamers by resolving issues in German, handling live chat, email, and tickets, while enjoying a vibrant international community.

You’ll be trained with 100% onboarding by certified instructors and become part of a 24/7 operations cycle, contributing to a strong player experience across global communities.

Formación

• German language at native or C1 level
• English proficiency at least B2
• No prior customer support experience required
• Willing to work rotating 24/7 shifts

Responsabilidades

• Handle player queries across live chat, email, and ticketing systems in German
• Moderate community boards and identify trends or bugs
• Use CRM dashboards and internal databases to deliver quick, player-first answers
• Create and update internal knowledge guides for support teams

Conocimientos

German language

English (B2)

Herramientas

MS Outlook

Excel

CRM software

Descripción del empleo

Ready to Turn Your Passion for Gaming Into Your Next Big Adventure?

What if your typical workday didn't start with a dull commute and predictable routine, but with step-by-step quest solving, helping millions of passionate gamers worldwide, and living in one of Europe's most vibrant, budget-friendly tech capitals?

Ready to Turn Your Passion for Gaming Into Your Next Big Adventure?

What if your typical workday didn't start with a dull commute and predictable routine, but with step-by-step quest solving, helping millions of passionate gamers worldwide, and living in one of Europe's most vibrant, budget-friendly tech capitals? Whether you're wrapping up school, taking a gap year, or simply ready to trade high living costs back home for mountain hikes, cheap draft beer, and an incredible international crowd, your next chapter doesn't have to stay on your bucket list. Sofia, Bulgaria is calling! We are looking for energetic, gaming-savvy German speakers to pack their bags, join the team behind iconic global multiplayer battle arena (MOBA) games, and gain solid international experience while enjoying an unbeatable expat lifestyle.

Why You'll Fall in Love with Sofia & The Office Setup

• The Coolest HQ in Town: You'll be based in the iconic Office right in central Sofia. Think modern chill-out spaces, console gaming corners, dynamic break rooms, and a private gym with a 360° panoramic city view to blow off steam after your shift!
• An Instant Expat Squad: Step straight into a thriving German-speaking community of young expats who made the exact same move—instant friends for weekend trips, game nights, and festivals
• Budget-Friendly European Life: Sofia offers an incredible lifestyle—vibrant nightlife, affordable dining, and stunning mountain views right at your doorstep with high local purchasing power
• Level Up Your CV: Gain real-world international experience in tech and gaming that looks incredible on any future resume

What You Will Be Doing Day-to-Day

You'll be the hero behind the screen, resolving issues and keeping the player experience smooth, competitive, and fun across German-speaking communities.

• Player Support Questing: Solve player queries across live chat, email, and ticketing systems in German. You'll handle everything from tricky account recoveries and billing glitches to gameplay feedback and technical bugs
• Community Vibe Patrol: Keep the gaming atmosphere positive! Help moderate community boards, identify hot trends or emerging bugs, and flag critical issues directly to the development teams
• Empathic Problem-Solving: Use modern CRM dashboards, diagnostic tools, and internal databases to deliver fast, player-first answers
• Knowledge Creation: Share ideas, update internal player guides, and directly shape how support is delivered to millions of users

What You Bring to the Table

• Language Power: Native or C1-level German + good conversational English (B2) for system navigation, global training, and team chat
• True Gamer DNA: You actually play games! You understand player culture, patch notes, and what a player feels like when their account gets locked out mid-ranked match
• Tech Comfort: Good basic computer skills (MS Outlook, Excel, internet troubleshooting tools) and quick learning agility on CRM software
• Flexible Mindset: Open to working rotating 24/7 shifts (gaming never sleeps, and neither do the servers!)
• No Support Experience? No Problem! We don't care if your background is retail, gastronomy, or your local coffee shop. You'll get 100% fully paid onboarding training from certified instructors

Benefits

Compensation, Relocation & Perks

Everything you get for making the move:

• Fixed Monthly Salary: €1,585 per month—giving you huge local purchasing power in Sofia for dining out, renting a great apartment, and traveling!
• Airport Pickup: Free private taxi transfer from Sofia Airport straight to your apartment
• 21 Days Free Hotel Stay: 3 full weeks of covered accommodation on arrival while you check out flats stress-free
• €300 Annual Vacation Voucher: Extra holiday cash to spend on a beach resort, spa weekend, or mountain getaway—your choice!
• Health & Wellness: Comprehensive private health insurance + free access to the state-of-the-art on-site gym with 360° views
• Custom Perks & Referral Bonuses: 50+ customizable benefit options to pick from, plus generous cash bonuses when you refer your friends to join!

Ready to Hit 'Play'?

Stop wondering "what if" and take the jump!