Shipboard Guest Services Leader

Royal Caribbean Group; Barcelona; Presencial; EUR 52.000 - 78.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Guest Services Manager to lead the shipboard guest services team. You will drive a proactive, guest-focused culture, ensure service standards, and coordinate with shore-side support to resolve issues.

This role emphasizes training, leadership, and accountability to deliver an industry-leading vacation experience. Ideal candidates bring at least two years of front-of-house managerial experience on a cruise, strong interpersonal skills, and the ability to manage

Formación

• Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard).
• Ability to deal discreetly with guests and colleagues; diplomatic when resolving issues.
• Knowledge of delivering exemplary customer service, needs assessment and problem resolution.
• Communicate diplomatically with shipboard and shore-side teams to resolve problems.

Responsabilidades

• Lead and drive a positive guest services operation aboard the ship.
• Train and develop team members to deliver outstanding service.
• Monitor performance to meet guest satisfaction and operational goals.

Conocimientos

Front of house management

Customer service excellence

Discretion & diplomacy

Effective communication

Team leadership

Problem solving

Flexibility

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Royal Caribbean Group is seeking a Guest Services Manager to lead the shipboard guest services team. You will drive a proactive, guest-focused culture, ensure service standards, and coordinate with shore-side support to resolve issues.

This role emphasizes training, leadership, and accountability to deliver an industry-leading vacation experience. Ideal candidates bring at least two years of front-of-house managerial experience on a cruise, strong interpersonal skills, and the ability to manage