Front Desk Supervisor - Guest Experience Leader

Royal Caribbean Group; Madrid; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking an Assistant Front Desk Manager to lead the front desk team aboard our ships, delivering industry-leading guest service and resolving issues with speed and tact.

You will coach and mentor agents, manage scheduling, oversee cash handling and ensure consistent service quality across shifts, while maintaining a high level of visibility at the front desk to support guests and staff.

Formación

• Minimum of one year front of house supervisory experience in hospitality.
• Ability to interact with guests and colleagues with discretion and diplomacy.
• Strong customer service principles and problem resolution.
• Effective communication with managers and staff to resolve issues.
• Flexible to oversee a dynamic guest services operation across fleet.
• Knowledge of cash handling and currency exchange procedures.

Responsabilidades

• Assists the Front Desk Manager in planning a balanced front desk schedule per voyage.
• Ensures proper manning during meetings and peak times.
• Develops new ways to enhance guest interaction and service, including at the desk and over the phone.
• Enhances department reputation by owning requests and delivering value-added service.
• Assigns duties and evaluates team members to ensure high quality standards and uses performance tools to drive accountability.

Conocimientos

Front desk supervision

Customer service

Conflict resolution

Diplomacy

Cash handling

Team leadership

Communication

Disciplinary coaching

Microsoft Office

Office equipment

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Royal Caribbean Group is seeking an Assistant Front Desk Manager to lead the front desk team aboard our ships, delivering industry-leading guest service and resolving issues with speed and tact.

You will coach and mentor agents, manage scheduling, oversee cash handling and ensure consistent service quality across shifts, while maintaining a high level of visibility at the front desk to support guests and staff.