Services Engagement Director

Genesys Telecommunications Laboratories; Madrid; Híbrido; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Services Engagement Director to lead business development and client relationship management. This role is pivotal in identifying strategic opportunities, negotiating deals, and driving revenue growth. With a focus on creating exceptional customer experiences, you will collaborate with cross-functional teams and manage key accounts while meeting quarterly financial targets. If you are a strategic thinker with strong leadership skills and a passion for customer success, this is the perfect opportunity to make an impact in a thriving environment.

Formación

• 12+ years in business, with 8+ years in customer-facing sales.
• Experience in Professional Services sales; familiarity with Genesys is a plus.

Responsabilidades

• Implement business development strategies and maintain key relationships.
• Oversee service delivery and ensure projects meet objectives.

Conocimientos

Client Relationship Management

Strategic Account Planning

Business and Financial Acumen

Technical Knowledge

Contract and Negotiation Skills

Problem Solving and Critical Thinking

Communication and Presentation Skills

Project and Program Management

Customer-Centric Mindset

Leadership and Team Management

Educación

Degree in Computer Technology or Related Field

Certifications like PMP, PRINCE2, Six Sigma

Descripción del empleo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people worldwide who embrace empathy and foster collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a significant impact and take ownership of their work. Join our team and help shape the future of customer experience.

This role is open to candidates based in Madrid.

About the Role

The Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities to generate revenue and meet sales objectives. We seek an expert with the ability to recognize opportunities, negotiate, and close deals successfully.

What You’ll Do

The Services Engagement Director is responsible for implementing business development strategies, identifying new opportunities, maintaining key relationships, building Statements of Work, and closing deals. The role includes quarterly financial targets such as bookings and project profitability, essential for achieving revenue goals and building a consulting services backlog.

Key Responsibilities

1. Client Relationship Management: Cultivate trusted, long-term partnerships, serve as a strategic advisor, anticipate customer needs, and proactively drive initiatives to enhance their experience.
2. Strategic Account Planning: Develop and execute success plans with customers, identify new opportunities, and communicate progress and strategic recommendations effectively.
3. Business and Financial Acumen: Manage budgets, forecasts, and P&L responsibilities, and collaborate on revenue strategies.
4. Technical Knowledge: Understand and communicate technical aspects of Genesys Cloud and SaaS offerings.
5. Contract and Negotiation Skills: Manage scope, pricing, SLAs, change orders, and negotiate terms effectively.
6. Problem Solving and Critical Thinking: Diagnose issues, develop solutions, and make data-driven decisions.
7. Communication and Presentation Skills: Convey ideas clearly, prepare reports, and communicate with executive leadership.
8. Project and Program Management: Oversee service delivery, coordinate teams, and ensure projects meet objectives.
9. Customer-Centric Mindset: Focus on delivering value, exceeding expectations, and aligning services with client goals.
10. Leadership and Team Management: Manage and mentor team members, foster collaboration, and promote knowledge sharing.

Minimum Requirements

• Degree in computer technology or related field, or equivalent experience.
• 12+ years in a business setting, with at least 8 years in customer-facing sales within solutions or telecommunications.
• Experience in sales, especially Professional Services sales; familiarity with Genesys solutions is a plus.
• Project or program management experience, with certifications like PMP, PRINCE2, Six Sigma preferred.
• Fluency in English and Spanish; Italian or Portuguese is advantageous.
• Strong leadership, communication, and interpersonal skills.
• Proven success in sales, lead generation, and relationship management.
• Willingness to travel up to 25% for customer meetings and presentations.

LI-Hybrid #LIMC1

If referred by a Genesys employee, please use their application link.