Servicenow Technical Lead – Csm / Global Travel Company / 100% Remote | (ZU-872)

Decskill España; Vigo; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a ServiceNow Technical Lead to guide development teams in delivering complex ServiceNow CSM implementations. You will collaborate with other tech leads to ensure delivery quality and best practices. We offer a dynamic work environment with full remote options, targeting candidates in Spain or Portugal. Ideal candidates have over 8 years of IT service management experience and strong proficiency in English.

Servicios

Talented team

Incredible work environment

Full remote work mode

Formación

• 8+ years of hands-on ServiceNow CSM and/or ITSM experience.
• Excellent knowledge of Case, Incident, Request management, and Service Catalog.
• Practical experience with portal management and ServiceNow integrations.

Responsabilidades

• Translating user stories into ServiceNow features.
• Collaborating on design and development with the ServiceNow Architect.
• Delivering ServiceNow CSM implementations.

Conocimientos

ServiceNow CSM experience

ITSM experience

Portal management

Integration knowledge

English proficiency

Descripción del empleo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

Decskill operates in 3 main areas:

1. Decskill Talent: providing our customers with an extension of their IT teams in technological aspects.
2. Decskill Boost: specialized development to increase capacity and optimize Time-to-Market by creating and managing teams that deliver according to your needs at the desired speed.
3. Decskill Connect: providing consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business operation and transformation.

What are we looking for?

Our IT Service Management unit is growing, and we seek an experienced ServiceNow Technical Lead. Your role will be to support the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project:

You will join the Digital Transformation area of a global company specialized in SaaS technology for the travel industry. The ServiceNow Technical Lead must be able to document high-level designs of complex solutions and guide less senior developers in best practices.

Responsibilities include:

• Translating user stories into ServiceNow features, focusing on minimizing customizations.
• Collaborating with the ServiceNow Architect and other tech leads on design, development, and support, employing best practices.
• Delivering ServiceNow CSM implementations, including core platform, portal enhancements, and data integrations.
• Reviewing and optimizing implementations for performance, scalability, and security.
• Developing enhancements identified during UAT and reviewing existing designs.
• Ensuring overall delivery quality and adherence to best practices.

Technical & Functional Experience:

• 8+ years of hands-on ServiceNow CSM and/or ITSM experience.
• Excellent knowledge of Case, Incident, Request management, and Service Catalog.
• Practical experience with portal management, integrations, and the ServiceNow platform core features.
• Experience with integrations using scripted APIs and Integration Hub.
• Knowledge of Workspaces, UI Builder, Flow Designer.
• Knowledge of FSM or ITAM is a plus.
• Good product roadmap awareness.
• Excellent command of English.

What can we offer you?

• Be part of a talented team!
• Incredible work environment!
• Full remote work mode!
• Location ideally in Spain or Portugal.

Interested?

We value your talent. If you are eager to grow professionally, don’t hesitate to apply. At Decskill, we promote diversity and inclusion, welcoming talent regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.

Original job posting available on Kit Empleo: https://www.kitempleo.es/empleo/219870246/servicenow-technical-lead-csm-global-travel-company-100-remote-zu-872-vigo/?utm_source=html