Servicenow technical lead – csm / global travel company / 100% remote U300

Decskill España; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Decskill España, an IT Talent company, seeks a ServiceNow Technical Lead for its growing IT Service Management unit. This role involves supporting development, documenting complex solutions, and delivering ServiceNow CSM implementations within the Digital Transformation area for a global SaaS provider in the travel industry. Ideal candidates should have extensive relevant experience and strong communication skills.

Servicios

Incredible working environment!

Full remote work mode!

Opportunities to grow professionally.

Formación

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Strong knowledge of Case, Incident, Request management.
• Excellent English communication skills.

Responsabilidades

• Translating user stories into ServiceNow features.
• Collaborating with the ServiceNow Architect on design and support.
• Delivering ServiceNow CSM implementations.

Conocimientos

ServiceNow CSM

ITSM

Case Management

Incident Management

Request Management

Service Catalog Setup

Portal Management

Integration

UI Builder

Flow Designer

Descripción del empleo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas:

1. DECSKILL TALENT: providing our customers with an extension of their IT teams for technological aspects.
2. DECSKILL BOOST: specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs, at the desired speed.
3. DECSKILL CONNECT: offering consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business operation and transformation.

What are we looking for?

Our IT Service Management unit is growing, and your experience as a ServiceNow Technical Lead is exactly what we need.

Your role will involve supporting the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project:

You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry.

The ServiceNow Technical Lead must be able to document high-level designs of complex solutions and guide less experienced developers in best practices.

Responsibilities include:

• Translating user stories into ServiceNow features, focusing on minimizing customizations.
• Collaborating with the ServiceNow Architect and other tech leads on design, development, and support, employing best practices.
• Delivering ServiceNow CSM implementations, including core platform, portal enhancements, and data integrations.
• Reviewing and optimizing implementations, ensuring low customization, performance, scalability, and security.
• Developing enhancements based on UAT feedback and reviewing existing designs.
• Ensuring delivery quality and adherence to best practices.

Technical & Functional Experience:

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Strong knowledge of Case, Incident, Request management, and Service Catalog setup.
• Experience with portal management, integrations, and core platform features.
• Experience with Workspaces, UI Builder, Flow Designer; FSM or ITAM knowledge is a plus.
• Excellent English communication skills.

What can we offer you?

• Be part of a talented team!
• Incredible working environment!
• Full remote work mode!
• Opportunities to grow professionally with your ideas.

Location: Ideally Spain or Portugal.

If you're eager to grow and innovate, we want to hear from you! Decskill values diversity and promotes inclusion.