- ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote -

Decskill España; Marbella; A distancia; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Decskill España is looking for a ServiceNow Technical Lead for a 100% remote position. This role involves guiding the development team in implementing ServiceNow CSM solutions, optimizing processes, and ensuring high delivery quality. Join a dynamic team that values innovation and professional growth.

Servicios

Full remote work mode!

Excellent working environment!

Innovative space to implement ideas!

Formación

• 8+ years hands-on experience with ServiceNow CSM and/or ITSM.
• Deep knowledge of Case, Incident, Request Management.
• Excellent English communication skills.

Responsabilidades

• Translating user stories into ServiceNow features.
• Delivering ServiceNow CSM implementations.
• Collaborating with tech leads on design and support.

Conocimientos

ServiceNow CSM

ITSM

Integration via APIs

Portal management

UI Builder

Communication

Descripción del empleo

ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote

Decskill was founded in 2014 as an IT Talent company with a mission to provide value through knowledge. We help companies navigate the digital world by offering business models that ensure Technological Capacity, Flexibility, and Agility. We are a team of over 600 professionals with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

• Decskill Talent: Providing clients with IT team extensions for technological projects.
• Decskill Boost: Specialized development to increase capacity and optimize Time-to-Market through team creation and management.
• Decskill Connect: Consulting, implementation, and management of IT infrastructures.

Our goal is to create value for our clients through skilled services, motivated professionals, and innovative technology solutions that enable business transformation.

What are we looking for?

Our IT Service Management team is expanding, and we seek an experienced ServiceNow Technical Lead.

Your role will involve supporting the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project:

You will join the Digital Transformation division of a global company specializing in SaaS technology for the travel industry.

The ServiceNow Technical Lead should be capable of documenting high-level designs of complex solutions and guiding junior developers in best practices.

Responsibilities include:

• Translating user stories into ServiceNow features with minimal customizations.
• Collaborating with the ServiceNow Architect and other tech leads on design, development, and support, employing best practices.
• Delivering ServiceNow CSM implementations, including core platform setups, portal enhancements, data integrations, and third-party tool integrations.
• Reviewing and optimizing implementations for performance, scalability, security, and adherence to low customization principles.
• Developing enhancements based on UAT feedback and reviewing existing designs for improvements.
• Ensuring delivery quality and best practice adherence within your team.

Technical & Functional Experience:

• 8+ years hands-on experience with ServiceNow CSM and/or ITSM.
• Deep knowledge of Case, Incident, Request Management, and Service Catalog setup.
• Experience in portal management and customization.
• Strong understanding of ServiceNow platform and core applications, including CMDB.
• Experience with integrations via scripted APIs and Integration Hub.
• Familiarity with Workspaces, UI Builder, and Flow Designer.
• Knowledge of FSM or ITAM is a plus.
• Excellent English communication skills, as you'll collaborate with distributed teams across Europe and India.

What we offer:

• Join a talented team!
• Excellent working environment!
• Full remote work mode!
• An innovative space to implement your ideas!

Location: Ideally Spain or Portugal

Interested in learning more?

We value your talent and encourage growth. If you're eager to develop professionally, apply now.

At Decskill, we seek you!

• Decskill is committed to equality and diversity, promoting talent regardless of age, gender, ethnicity, or race.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions include Design, Business Development, and Product Management
• Industries: IT Services, Software Development, Data Infrastructure, and Analytics