- ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote -

Decskill España; Logroño; A distancia; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Decskill España is on the lookout for a skilled ServiceNow Technical Lead to support its Digital Transformation team for a global travel company. This fully remote role requires extensive experience with ServiceNow CSM solutions, leading the development team, and ensuring high-quality service delivery. An ideal candidate would have solid technical expertise and the ability to improve existing solutions while fostering team collaboration.

Servicios

Full remote working

Brutally talented team

Incredible working environment

Formación

• 8+ years of hands-on ServiceNow experience.
• Excellent knowledge of ServiceNow features and best practices.
• Experience with user story translation to features.

Responsabilidades

• Translating user stories into ServiceNow features.
• Collaborating with architects and tech leads for implementation.
• Delivering ServiceNow CSM implementations with minimal customizations.

Conocimientos

ServiceNow CSM

Integration with 3rd party tools

Portal management

Case Management

Incident Management

Request Management

Experience with CMDB

UI Builder

Flow Designer

English proficiency

Descripción del empleo

ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid

DECSKILL operates in 3 main areas :

• DECSKILL TALENT, where we provide our customer with an extension of the IT teams in the technological aspects
• DECSKILL BOOST, a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed
• DECSKILL CONNECT, where we provide our clients with consulting services, implementation and management of IT infrastructures

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for?

Our IT Service Management unit is currently growing, and your experience as a ServiceNow Technical Lead is just what we are looking for

Your role will be to support the development team by providing guidance, monitoring quality and developing complex requirements focused on ServiceNow CSM implementations.

In this project :

You will join to the Digital Transformation area of a global company specialized in the development of Saas technology for the travel industry

The ServiceNow Technical Lead must be able to document high-level designs of complex solutions and guide other less senior developers in best practices and work.

What will be your responsibilities?

• Translating user stories into ServiceNow features focusing on minimizing the level of customizations
• Collaborating with the ServiceNow Architect and other tech leads on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
• Delivering ServiceNow CSM implementations including one or several of the following :
• Core platform implementations (case, incident, mim…)
• CSM Portal enhancements (UI, service catalog)
• Data integrations and management (CMDB)
• Integrations with 3rd party tools
• Reviewing and optimizing implementations done by other developers ensuring better “low customization” adherence, optimal performance, scalability and security.
• Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing exiting designs to improve them.
• Accountable for your teams’ overall delivery quality and best practice adherence.

Technical & Functional Experience :

• 8+ years Hands-on ServiceNow CSM and / or ITSM experience.
• Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
• Portal management and customization (with practical experiences)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Knowledge of FSM or ITAM is a plus
• Excellent level of English (the Tech Lead will be working with Architects, Developers and Product Owners distributed across Europe and India)

What can we offer you?

• Be part of a brutally talented team!
• Incredible working environment!
• Full remote working mode!
• If you have new ideas, this is the place for you to put them into action

Location : Ideally Spain or Portugal

Do you want to know more?

We prioritise and value your talent, so if you are a restless person with the desire to grow professionally, don't hesitate to sign up.

In the Decskill team, we are looking for you!

• Decskill is committed to equality and non-discrimination with all its talents. We capture and promote talent, from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the person.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Design, Business Development, and Product Management
• Industries IT Services and IT Consulting, Software Development, and Data Infrastructure and Analytics

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