ServiceNow Technical Expert - Full Remote Opportunity

beBeeServiceNow; Zaragoza; A distancia; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company is seeking a ServiceNow Technical Lead to join its IT Service Management team. This full remote position requires a seasoned professional with over 8 years of experience in ServiceNow CSM and ITSM, excellent communication skills, and a collaborative spirit. You'll guide the development team, ensure delivery quality, and work with a talented group on exciting projects involving complex implementations and integrations.

Servicios

Challenging and rewarding role

Professional growth and development

Incredible working environment

Talented team collaboration

Formación

• 8+ years of experience in ServiceNow CSM and/or ITSM.
• Excellent knowledge of the ServiceNow Platform and its core features.
• Fluent in English.

Responsabilidades

• Support the development team on ServiceNow CSM implementations.
• Collaborate with the ServiceNow Architect on solution designs.
• Deliver ServiceNow CSM implementations and enhancements.

Conocimientos

ServiceNow CSM

ITSM

Case management

Incident management

Request management

Integrations with 3rd party tools

Excellent communication

Problem-solving

Descripción del empleo

Are you a seasoned professional looking for a new challenge? We have an exciting opportunity for a ServiceNow Technical Lead to join our team. As a key member of our IT Service Management unit, you will play a crucial role in supporting the development team by providing guidance and expertise on ServiceNow CSM implementations.

This is a great chance to work with a talented team, develop complex requirements, and contribute to high-level designs of solutions. If you are passionate about technology, have excellent communication skills, and are able to work independently, we would love to hear from you.

We offer a full remote working mode, which means you can work from anywhere in the world. Our ideal candidate will have 8+ years of experience in ServiceNow CSM and / or ITSM, excellent knowledge of Case, Incident, and Request management, as well as experience with integrations with 3rd party tools.

About the Role

• Key Responsibilities :
• Support the development team by providing guidance and expertise on ServiceNow CSM implementations.
• Collaborate with the ServiceNow Architect and other tech leads on the design, development, and support of ServiceNow solutions.
• Deliver ServiceNow CSM implementations including core platform implementations, CSM Portal enhancements, data integrations, and more.
• Review and optimize implementations done by other developers to ensure better adherence to best practices.
• Develop enhancements that were identified as gaps during the UAT phase and potentially review existing designs to improve them.
• Accountable for your teams' overall delivery quality and best practice adherence.

Requirements

• Technical Experience :
• 8+ years of experience in ServiceNow CSM and / or ITSM.
• Excellent knowledge of Case, Incident, and Request management.
• Experience with integrations with 3rd party tools.
• Excellent knowledge of the ServiceNow Platform and its core features.
• Excellent level of English (the Tech Lead will be working with Architects, Developers, and Product Owners distributed across Europe and India).
• Full remote working mode.
• Incredible working environment.
• Be part of a brutally talented team.

What We Offer

• A challenging and rewarding role.
• The opportunity to work with a talented team.
• Professional growth and development.