Servicenow Solution Architect – Csm / Global Travel Company / 100% Remote | | Ptf247

Decskill España; Sevilla; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology firm in Spain is seeking a skilled ServiceNow Architect to lead architecture solutions for their CSM platform. You will collaborate with teams to optimize user experience and ensure seamless integration with Adobe. This role offers a fully remote working environment in a talented team committed to innovation and inclusivity.

Servicios

Incredible working environment

Opportunity to implement ideas

Full remote working mode

Formación

• Proven experience as a ServiceNow CSM Architect.
• Experience designing CSM portals and integrating ServiceNow.
• Knowledge of integrations with Adobe or similar solutions.

Responsabilidades

• Design and lead architecture of solutions on the ServiceNow platform.
• Coordinate and execute integration between ServiceNow CSM portal and OnePortal.
• Collaborate with teams to ensure quality and consistency of solutions.
• Document technical architecture and integration diagrams.

Conocimientos

ServiceNow CSM expertise

Integration knowledge

Data modeling and synchronization

Communication skills

Collaboration in multidisciplinary teams

Advanced English

Herramientas

ServiceNow

Adobe

REST APIs

SOAP

Descripción del empleo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas :

DECSKILL TALENT :

Providing our customers with an extension of their IT teams in technological aspects.

DECSKILL BOOST :

Specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to your needs at the desired speed.

DECSKILL CONNECT :

Providing consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled and motivated professionals, technology solutions, and value-added services that enable business operation and transformation.

What are we looking for?Our IT Service Management unit is currently growing, and we are seeking an experienced ServiceNow Architect. This role requires solid experience as a CSM architect, supporting cross-functional design issues, with a focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project :

You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry. The Solution Architect will work within a small team of solution specialists, acting as the technical expert supporting Business Analysts and a senior developer.

What will be your responsibilities?

Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.

Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.

Collaborate with development, integration, and product teams to ensure quality and consistency of solutions.

Participate in cross-functional design sessions, providing strategic and technical insights on integrations and user experience.

Ensure compliance with architecture, security, and scalability standards.

Propose improvements to optimize service flows and user experience within the CSM portal.

Document the technical architecture, integration diagrams, and key processes related to the project.

Technical & Functional Experience :

Proven experience as a ServiceNow CSM Architect, with strong technical and functional knowledge.

Experience designing CSM portals and integrating ServiceNow with external systems.

Knowledge of integrations with Adobe or similar solutions.

Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).

Excellent communication and collaboration skills in multidisciplinary environments.

Advanced level of English.

What can we offer you?

Being part of a talented team!

Incredible working environment!

Full remote working mode!

Opportunities to implement your ideas!

Location :

Ideally Spain or Portugal.

Interested?We prioritize and value your talent. If you are eager to grow professionally and have a restless spirit, don’t hesitate to apply. Join the Decskill team—we are looking for you!

Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination incompatible with dignity.

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