- ServiceNow Solution Architect – CSM / Global Travel Company / 100% remote -

Decskill España; Torrejón de Ardoz; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Decskill España busca un arquitecto de CSM en ServiceNow para unirse a su unidad de gestión de servicios de TI. El rol implica diseñar soluciones técnicas en un entorno de transformación digital para clientes del sector viajes, priorizando la colaboración y la calidad en la integración. Se ofrece un entorno de trabajo remoto completo y oportunidades para aportar nuevas ideas.

Servicios

Ambiente de trabajo increíble

Oportunidades para implementar nuevas ideas

Trabajo 100% remoto

Formación

• Experiencia probada como arquitecto de CSM en ServiceNow.
• Habilidades en modelado de datos y sincronización.
• Nivel avanzado de inglés.

Responsabilidades

• Diseñar y liderar la arquitectura de soluciones en la plataforma CSM de ServiceNow.
• Coordinar la integración entre el portal CSM de ServiceNow y OnePortal.
• Proponer mejoras técnicas y funcionales para optimizar flujos de servicio.

Conocimientos

Comunicación

Trabajo colaborativo

Integraciones

Educación

Experiencia en diseño de portales CSM

Conocimiento en arquitecturas de servicio orientadas (REST, SOAP)

Herramientas

ServiceNow

Adobe

Descripción del empleo

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Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid

DECSKILL operates in 3 main areas :

• DECSKILL TALENT, where we provide our customer with an extension of the IT teams in the technological aspects
• DECSKILL BOOST, a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed
• DECSKILL CONNECT, where we provide our clients with consulting services, implementation and management of IT infrastructures

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for?

Our IT Service Management unit is currently growing, and your experience as a ServiceNow Architect is just what we are looking for

This role requires solid experience as a CSM architect to support cross-functional design issues and with special focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project :

You will join to the Digital Transformation area of a global company specialized in the development of Saas technology for the travel industry

The Solution Architect will be working within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.

What will be your responsibilities?

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronisation.
• Collaborate with development, integration and product teams to ensure quality and consistency of implemented solutions.
• Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience.
• Ensure compliance with architecture, security and scalability standards in all solutions.
• Propose technical and functional improvements to optimise service flows and experience within the CSM portal.
• Document the technical architecture, integration diagrams and key processes related to the project.

Technical & Functional Experience :

• Proven experience as a ServiceNow CSM Architect , with strong functional and technical knowledge.
• Specific experience in designing CSM portals and integrating ServiceNow with external systems.
• Knowledge and experience in integrations with Adobe or similar solutions.
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Communication and collaborative work skills in multidisciplinary environments.
• Advanced level of English.

What can we offer you?

• Be part of a brutally talented team!
• Incredible working environment!
• Full remote working mode!
• If you have new ideas, this is the place for you to put them into action

Location : Ideally Spain or Portugal

Do you want to know more?

We prioritise and value your talent, so if you are a restless person with the desire to grow professionally, don't hesitate to sign up.

In the Decskill team, we are looking for you!

• Decskill is committed to equality and non-discrimination with all its talents. We capture and promote talent, from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the person.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development, Consulting, and Information Technology
• Industries IT Services and IT Consulting, Software Development, and Information Services

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