ServiceNow Platform Architect Lead with English

We are working with a global leader in the pharmaceutical and life sciences industry, renowned for their commitment to innovation and improving patient outcomes. They are looking for a senior Platform Architect to lead the design and management of their ServiceNow platform.

In this role, you’ll be responsible for defining the structure of the platform, making sure it runs efficiently, securely, and connects well with other systems. You will also lead and guide technical teams, set standards and best practices, and collaborate with business leaders to make sure the platform supports the company’s needs.

Tasks

1. Define and design the overall architecture of the ServiceNow platform, ensuring it aligns with the company's goals and IT strategy
2. Develop scalable, secure, and maintainable solutions using ServiceNow modules like ITSM, ITOM, HRSD, IRM, CSM, App Engine, and Automation Engine
3. Build and maintain the Master and Target architecture to guide development teams and foster a collaborative development environment
4. Lead the creation of complex workflows, automation processes, and integrations within the platform
5. Design and manage the strategy for integrating ServiceNow with other enterprise systems, including APIs, third-party tools, and databases
6. Establish governance frameworks to ensure platform integrity, including compliance, security, and best practices for development and operations
7. Collaborate with business leaders, IT teams, and ServiceNow administrators to gather requirements and propose tailored solutions
8. Serve as the primary technical advisor for all ServiceNow-related projects and initiatives
9. Mentor and guide developers, administrators, and team members on platform design and best development practices
10. Ensure compliance with organizational processes (GxP, Qualification, etc.) and industry guidelines
11. Identify opportunities for continuous improvement through automation, process optimization, and the effective use of ServiceNow solutions

Requirements

1. At least 10 years of experience in IT service management and architecture, with a minimum of 5 years in an architect role focused on ServiceNow solutions, architecture, and governance
2. Strong expertise in ServiceNow platform architecture, ITIL processes, and governance frameworks
3. Proven experience managing large-scale ServiceNow implementations, upgrades, and integrations across enterprises
4. Expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HR Service Delivery, Source to Pay, PA, CSM, Integrated Risk Management, and Creator Studio
5. In-depth knowledge of the ITIL framework and its application within ServiceNow
6. Demonstrated experience establishing and maintaining governance and best practices in multi-ServiceNow environments
7. Experience designing and implementing at least two major ServiceNow solutions
8. Strong understanding of ServiceNow platform architecture, CSDM data model, and development tools (Studio, Flow Designer, Automation Engine, etc.)
9. Familiarity with Agile and DevOps methodologies
10. Excellent communication, leadership, and stakeholder management skills
11. Strong analytical and problem-solving skills, with the ability to prioritize multiple initiatives
12. Experience working in a GxP environment is a plus
13. Relevant ServiceNow certifications (e.g., CMA, CTA, CIS-XXX)
14. Proven leadership abilities to guide teams and drive successful project delivery

Benefits

1. Pension plan
2. Life and Accident Insurance
3. Health Insurance
4. Restaurant Vouchers
5. Employee and Family Psychological Support Program
6. LinkedIn Learning Subscription: access to over 15,000 courses with certification
7. Commercial discounts across hundreds of brands
8. Many more (Christmas gift packages, Nursery vouchers, etc.)

Our recruitment process

1. Step 1: Interview with our Recruiter to get to know you better
2. Step 2: Interview with the Hiring Manager
3. Step 3: Technical Interview with the Team
4. Step 4: Interview with the HR Team