ServiceNow Platform Architect Lead with English

Babel Profiles S.L; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Senior Platform Architect, leading the design and management of the ServiceNow platform. In this pivotal role, you'll ensure the platform aligns with business goals, drive technical excellence, and mentor teams to implement best practices. Your expertise in IT service management and architecture will be crucial as you collaborate with stakeholders to enhance patient outcomes through innovative solutions. This is an exciting opportunity to shape the future of a global leader in the pharmaceutical industry, where your contributions will make a significant impact.

Servicios

Pension Plan

Life and Accident Insurance

Health Insurance

Psychological Support Program

LinkedIn Learning Subscription

Commercial Discounts

Christmas Gift Packages

Nursery Vouchers

Formación

• 10+ years in IT service management with 5+ years in ServiceNow architecture.
• Strong expertise in ITIL processes and governance frameworks.

Responsabilidades

• Define and design the architecture of the ServiceNow platform.
• Lead the creation of workflows and integrations within the platform.

Conocimientos

ServiceNow Platform Architecture

ITIL Processes

Governance Frameworks

Analytical Skills

Leadership Skills

Problem-Solving Skills

Educación

Relevant ServiceNow Certifications

10+ years in IT Service Management

Herramientas

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HRSD

ServiceNow CSM

ServiceNow Automation Engine

Descripción del empleo

We are working with a global leader in the pharmaceutical and life sciences industry, renowned for their commitment to innovation and improving patient outcomes. They are looking for a senior Platform Architect to lead the design and management of their ServiceNow platform.

In this role, you’ll be responsible for defining the structure of the platform, making sure it runs efficiently, securely, and connects well with other systems. You will also lead and guide technical teams, set standards and best practices, and collaborate with business leaders to make sure the platform supports the company’s needs.

Tasks

• Define and design the overall architecture of the ServiceNow platform, ensuring it aligns with the company's goals and IT strategy
• Develop scalable, secure, and maintainable solutions using ServiceNow modules like ITSM, ITOM, HRSD, IRM, CSM, App Engine, and Automation Engine
• Build and maintain the Master and Target architecture to guide development teams and foster a collaborative development environment
• Lead the creation of complex workflows, automation processes, and integrations within the platform
• Design and manage the strategy for integrating ServiceNow with other enterprise systems, including APIs, third-party tools, and databases
• Establish governance frameworks to ensure platform integrity, including compliance, security, and best practices for development and operations
• Collaborate with business leaders, IT teams, and ServiceNow administrators to gather requirements and propose tailored solutions
• Serve as the primary technical advisor for all ServiceNow-related projects and initiatives
• Mentor and guide developers, administrators, and team members on platform design and best development practices
• Ensure compliance with organizational processes (GxP, Qualification, etc.) and industry guidelines
• Identify opportunities for continuous improvement through automation, process optimization, and the effective use of ServiceNow solutions

Requirements

• At least 10 years of experience in IT service management and architecture, with a minimum of 5 years in an architect role focused on ServiceNow solutions, architecture, and governance
• Strong expertise in ServiceNow platform architecture, ITIL processes, and governance frameworks
• Proven experience managing large-scale ServiceNow implementations, upgrades, and integrations across enterprises
• Expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HR Service Delivery, Source to Pay, PA, CSM, Integrated Risk Management, and Creator Studio
• In-depth knowledge of the ITIL framework and its application within ServiceNow
• Demonstrated experience establishing and maintaining governance and best practices in multi-ServiceNow environments
• Experience designing and implementing at least two major ServiceNow solutions
• Strong understanding of ServiceNow platform architecture, CSDM data model, and development tools (Studio, Flow Designer, Automation Engine, etc.)
• Familiarity with Agile and DevOps methodologies
• Excellent communication, leadership, and stakeholder management skills
• Strong analytical and problem-solving skills, with the ability to prioritize multiple initiatives
• Experience working in a GxP environment is a plus
• Relevant ServiceNow certifications (e.g., CMA, CTA, CIS-XXX)
• Proven leadership abilities to guide teams and drive successful project delivery
• Pension plan
• Life and Accident Insurance
• Health Insurance
• Employee and Family Psychological Support Program
• LinkedIn Learning Subscription : access to over 15,000 courses with certification
• Commercial discounts across hundreds of brands
• Many more (Christmas gift packages, Nursery vouchers, etc.)

Our recruitment process

• Step 1 : Interview with our Recruiter to get to know you better
• Step 2 : Interview with the Hiring Manager
• Step 3 : Technical Interview with the Team