ServiceNow HR Technical Lead

TN Spain; Barcelona; Híbrido; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Lead for their ServiceNow HRSD team. In this pivotal role, you will leverage your expertise in ServiceNow to drive HR operations and deliver innovative solutions. Collaborating with global stakeholders, you'll guide teams through project phases, ensuring compliance and optimizing performance. This position offers a hybrid work model, extensive training opportunities, and a supportive environment that values diversity and inclusion. If you're passionate about technology and making a meaningful impact, this role is a perfect fit for you.

Servicios

Option to work abroad up to 25 days per year

Home office setup allowance

Various internal and external training

Ticket restaurant or alternative benefits

Life, accident, and health insurance

Retirement plan

Referral bonus for recommending talent

Exclusive banking and insurance discounts

Company events and activities

No dress code

Formación

• 5+ years of experience in ServiceNow implementations and optimizations.
• Experience with Portal solutions and ServiceNow integrations.
• Strong analytical skills and attention to detail.

Responsabilidades

• Provide technical guidance and mentorship to developers and stakeholders.
• Monitor and improve performance, scalability, and security of HRSD solutions.
• Collaborate with platform architects to design HR solutions.

Conocimientos

ServiceNow HR Service Delivery

Agile methodologies

Analytical skills

English fluency

Technical documentation

Educación

Bachelor's degree in IT/HRIS

Herramientas

ServiceNow

Descripción del empleo

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In this role, you will be a member of the global ServiceNow (HR) team, collaborating closely with HR Operations, IT, and the ServiceNow platform to implement the global HR ServiceNow roadmap. You will support HR demands from all countries in scope and work on various projects with stakeholders worldwide. As a Technical Lead for our ServiceNow HRSD team, you will leverage your expertise in ServiceNow HR Service Delivery (HRSD) to optimize HR operations and drive business results.

You will provide technological direction, contribute to identifying suitable technical solutions, and create innovative, high-quality solutions. You will ensure project compliance and utilize research to innovate, integrate, and manage ServiceNow solutions.

The core of your role involves delivering services to internal clients, sharing expertise, and supporting team efforts to fulfill our commitments.

Your role

As ServiceNow HRSD Lead, your main responsibilities will include:

1. Providing technical guidance and mentorship to developers, functional teams, and stakeholders, translating business requirements into technical solutions with a business analyst mindset.
2. Recommending best practice technical designs, components, and models.
3. Participating in project phases from discovery to deployment across regions.
4. Responding to production support issues and assisting support teams with complex problems.
5. Identifying automation and streamlining opportunities.
6. Monitoring and improving performance, scalability, and security of HRSD solutions.
7. Designing and supporting integrations between ServiceNow and other HR applications.
8. Staying updated with ServiceNow releases, features, and best practices, and analyzing new features for potential implementation.
9. Collaborating with platform architects to design HR solutions ensuring stability.
10. Managing data requests, defects, and change requests with IT partners.
11. Configuring, managing, and monitoring HR services, permissions, and security.
12. Developing and maintaining technical documentation.

Your Skills and Experience

As a ServiceNow HRSD Technical Lead, your skills and qualifications should include:

• Bachelor’s degree or equivalent, preferably in IT/HRIS.
• At least 5 years of experience in ServiceNow implementations and optimizations.
• Over 3 years of experience in delivering and implementing ServiceNow HRSD core modules.
• More than 2 years of experience with Portal solutions (widgets, catalog, knowledge base).
• Experience with Agile methodologies and managing offshore teams is a plus.
• Experience with ServiceNow integrations.
• Fluent in English, both written and spoken.
• Service-oriented, team player attitude, capable of working under pressure.
• Strong analytical skills, attention to detail, and professionalism.

What we offer

• Option to work abroad up to 25 days per year.
• Over 300 euros for home office setup plus monthly allowance.
• Various internal and external training, including language courses.
• Ticket restaurant or alternative benefits.
• Life, accident, and health insurance.
• Retirement plan.
• Referral bonus of 2000 euros for recommending talent.
• Exclusive banking and insurance discounts, and diversity benefits.
• Company events and activities.
• Hybrid work model with no dress code.

Who we are

We are a global company with 53,000 employees, committed to helping individuals and businesses manage risks confidently. Join us to make a difference and help protect what matters most.

Diversity & Inclusion

We are an equal opportunity employer, valuing diversity and inclusion in our workforce.

You are the heart & soul of Zurich!

We foster innovation, positivity, and challenge the status quo, aiming to make a meaningful impact worldwide.