ServiceNow HR Technical Lead

ServiceNow HR Technical Lead

Our opportunity

ServiceNow HRSD Technical Lead

In this role, you will be a member of the global ServiceNow (HR) team, collaborating closely with the HR Operations, IT and ServiceNow platform in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects with stakeholders from all regions in the world. As a Technical Lead for our ServiceNow HRSD team, you will use your knowledge and experience in ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help drive business results.

You will provide technology direction and significantly contribute to identifying best-fit technical solutions. You will create and implement innovative high-quality solutions, ensure project implementation compliance and utilize technology research to innovate, integrate, and manage technology solutions on ServiceNow.

The job’s core deliverables will rely on delivering services to internal clients. It may involve sharing subject matter expertise with others in the organization or supporting others in their efforts to deliver on our promise.

Your role

As ServiceNow HRSD Lead your main responsibilities will involve:

1. Provide technical direction and mentorship to our developers, functional team and different stakeholders, translating business requirements into technical solutions with a business analyst mindset.
2. Recommend best practice technical design, components, models and deliverables.
3. Work in projects through discovery, design, build, test, and deployment activities together with several other teams across the regions.
4. Respond to production support issues, bringing technical expertise to help the support team solve complex issues.
5. Identify opportunities for automation and streamlining.
6. Monitor and improve the performance, scalability, and security of existing HRSD solutions.
7. Design and support integration solutions between ServiceNow and other HR applications.
8. Stay current with ServiceNow releases, features, and best practices, analyzing and investigating new features/releases and potential implementation into the Zurich context, with an OTB philosophy.
9. Work closely with the platform architects to design solutions for HR and ensure stability of the HRSD solutions.
10. Coordinate handling of data requests/defects/change requests with IT partners.
11. Configure, manage and monitor HR Services, permissions, security segregation.
12. Develop and maintain technical documentation.

Your Skills and Experience

As a ServiceNow HRSD Technical Lead your skills and qualifications will ideally include:

1. Bachelor’s degree (or equivalent), preferably with IT/HRIS background.
2. 5+ years of experience in ServiceNow implementations and optimizations.
3. 3+ years of experience in the delivery and implementation of ServiceNow HRSD core module(s).
4. 2+ years’ experience implementing Portal solutions (widgets, catalog, knowledge base, etc.).
5. Experience with Agile methodology and driving offshore developers in an Agile context would be a plus.
6. Experience with ServiceNow integrations.
7. Fluent in both written and spoken English.
8. Service-oriented working style and team player attitude, including the ability to work well under pressure.
9. Good analytical skills, attention to detail, and a great level of professionalism.
10. Option to work abroad up to 25 days yearly.
11. Over 300 euros to set up your home office and additional monthly home office allowance.
12. Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs.
13. Ticket restaurant or flexibility to exchange it for other benefits.
14. Life, accident, and Health Insurance.
15. Collective Life Retirement Plan.
16. 2000 referral bonus if you bring other talented people like you.
17. Special banking and insurance conditions plus Exclusive Employees discounts.
18. Functional diversity benefits.
19. Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more.
20. No dress code Hybrid.

Please apply with your CV in English.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.