ServiceNow Developer (Pharmacetical Sector)

Omega CRM, A Merkle Company; Sant Cugat del Vallès; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading global pharmaceutical company as a ServiceNow Developer. You will enhance the ServiceNow platform, collaborate on innovative solutions, and drive digital transformation initiatives. This role offers a permanent contract, training opportunities, and a flexible benefits package, promoting both professional growth and social responsibility.

Servicios

Permanent contract

Training and certifications

Home office options

Flexible benefits

Health insurance

Formación

• At least 3 years in ServiceNow development or similar roles.
• Knowledge of ITSM, WSD modules, and Citizen Development.
• Experience facilitating workshops and communicating effectively.

Responsabilidades

• Configure and maintain the ServiceNow platform focusing on WSD module.
• Develop and customize ServiceNow applications and workflows.
• Lead technical workshops and document processes.

Conocimientos

ServiceNow Development

ITSM

Agile Methodologies

Communication

Analytical Skills

Customer Focus

Problem Solving

Team Leadership

Herramientas

Flow Designer

Studio IDE

Update Sets

Descripción del empleo

Omega CRM Consulting is seeking a ServiceNow Developer to collaborate with a leading global pharmaceutical company.

Main Responsibilities

• Understand ServiceNow platform, community, and services.
• Comprehend the Citizen Development approach within ServiceNow.
• Configure and maintain the ServiceNow platform, focusing on WSD module and APIs.
• Develop, maintain, and customize ServiceNow applications, workflows, dashboards, and reports.
• Manage incidents and requests via the platform.
• Collaborate with cross-functional teams to deliver solutions, improve processes, and provide technical support.
• Analyze system performance issues and implement corrective actions, identifying root causes.
• Conduct code reviews to ensure adherence to industry standards.
• Implement security policies using ACLs, roles, and groups.
• Document processes and technical solutions.
• Drive digital transformation and innovative solutions with clients.
• Develop application prototypes and Proof of Concepts on ServiceNow.
• Present technical solutions aligned with client business needs.
• Lead workshops on innovation, ideation, and solution development.
• Stay updated on ServiceNow product developments and external trends to expand platform use.

Experience

• At least 3 years in ServiceNow development or similar roles.
• Experience with ITSM and WSD modules.
• Knowledge of Citizen Development.
• Familiar with ServiceNow tools : Flow Designer, Studio IDE, Update Sets.
• Understanding of ServiceNow architecture, data models, and best practices.
• Experience with Service Portal and custom application development.
• Experience facilitating client workshops to advance initiatives.
• Knowledge of Agile and DevOps methodologies.
• Ability to lead multi-disciplinary teams and work efficiently in short timeframes.
• Knowledge of relational databases and ITIL processes.
• Analytical, customer-focused, quick learner, with strong communication skills and fluent English.

What We Offer

• Permanent contract.
• Training and certifications through our partners.
• Home office options.
• Flexible benefits (public transport, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.

About Us

Omega CRM, part of Merkle and dentsu group, is a global digital company focused on enhancing Business Experience (BX) through customer-centric solutions, technology, data, and AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, we are a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Client satisfaction is our priority (rating : 4.9 / 5), recognized with awards such as Salesforce Partner of the Year FY23. We believe in growth through people, guided by values of Talent, Flexibility, Commitment, and Innovation, growing together.

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