ServiceNow Developer - Hybrid Madrid, Flexible Hours

UST; Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health plan

Teleworking compensation

Life and Accident Insurances

Training platforms

Career development

Job summary

UST, a multinational digital technology services leader, is seeking an experienced ServiceNow Developer for a hybrid role in Madrid. You will design, develop, and maintain ServiceNow solutions, focusing on Business Request Catalogue and ticketing processes, including UI widgets and self-service portals.

The ideal candidate has at least 3 years of hands-on ServiceNow development, strong knowledge of Glide API, REST/SOAP, and ITIL, plus excellent communication skills and collaboration with

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Minimum 3 years hands-on ServiceNow development experience.
• Knowledge of ServiceNow platform development, Glide API, REST/SOAP, Kafka, and UI customization.
• Familiarity with Request Management, Case Management, integration patterns (MID Server, REST/SOAP), and ITIL.
• ServiceNow CSA certification required; Application Developer or Implementation Specialist certifications desirable.

Responsibilities

• Design, develop, and maintain ServiceNow solutions focused on Business Request Catalogue and ticketing processes.
• Develop and enhance self-service portal components, including widgets and forms.
• Create, optimise, and maintain scripts (Script Includes, Business Rules, Client Scripts).
• Implement integrations to streamline onboarding and request management processes.
• Collaborate with business and technical stakeholders to translate requirements into designs.
• Support testing, documentation, deployment, and release activities within Agile delivery cycles.
• Troubleshoot incidents, perform root cause analysis across development, test, and production environments.
• Ensure compliance with ITSM standards, enterprise architecture principles, security requirements, and change management processes.

Skills

ServiceNow dev

Glide API

REST/SOAP

Service Portal

UI customization

Kafka

Agile

Stakeholder comms

Education

Bachelor's degree in CS/IT

Tools

ServiceNow Studio

Job description

UST, a multinational digital technology services leader, is seeking an experienced ServiceNow Developer for a hybrid role in Madrid. You will design, develop, and maintain ServiceNow solutions, focusing on Business Request Catalogue and ticketing processes, including UI widgets and self-service portals.

The ideal candidate has at least 3 years of hands-on ServiceNow development, strong knowledge of Glide API, REST/SOAP, and ITIL, plus excellent communication skills and collaboration with