ServiceNow Business Analyst / Technology Travel Sector / Fullremote

Decskill España; Tarragona; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de consultoría IT busca un Analista de Negocios especializado en ServiceNow CSM e ITSM para actuar como enlace entre los clientes internos y el proveedor externo. Se requiere experiencia en la plataforma y habilidades para gestionar y guiar a los usuarios finales en proyectos de transformación. Únete al equipo de Decskill y contribuye a la mejora continua en el sector IT.

Formación

• 5-6 años de experiencia práctica como Analista de Negocios, Gerente de Producto o Propietario de Producto en la plataforma ServiceNow.
• Experiencia con módulos CSM e ITSM.
• Conocimiento sólido de ITIL.
• Experiencia en proyectos de transformación a gran escala es un plus.

Responsabilidades

• Recopilar, analizar y revisar requisitos de clientes internos; mantener un backlog con el proveedor externo.
• Proporcionar orientación sobre la evolución de procesos y capacidades de la plataforma.
• Organizar pruebas de aceptación de usuarios y construir actualizar escenarios clave de pruebas.
• Conducir talleres funcionales con usuarios finales para asegurar que los temas clave sean tratados.

Conocimientos

Análisis de Negocios

Gestión de Productos

Gestión de Proyectos

Conocimiento de ITIL

Descripción del empleo

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

• Decskill Talent: Providing clients with an extension to their IT teams.
• Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market by creating and managing teams that deliver according to client needs and speed.
• Decskill Connect: Providing consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for customers by delivering qualified, value-added services, highly qualified professionals, and technology solutions that enable business operation and transformation.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the link between internal customers and the external vendor responsible for project implementation, collaborating with other business analysts.

• Gather, analyze, and review internal customer requirements; help maintain a backlog with the external vendor and other Product Owners/Business Analysts.
• Review each demand against platform out-of-the-box features, ensuring changes follow ServiceNow best practices or proposing alternatives.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated on product evolutions and share relevant information within and outside the team.
• Assist in organizing UATs and building/updating key test scenarios with the vendor.
• Propose improvements within the functional perimeter.
• Drive functional workshops with end users, assisting vendors and stakeholders, ensuring key topics are addressed.

Requirements:

• 5-6 years hands-on experience as Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Join our Decskill team and help change how the world travels!

Decskill is committed to equality and non-discrimination. We promote diversity and inclusion in hiring and promotion, regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination incompatible with human dignity.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

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