ServiceNow Business Analyst / Technology Travel Sector / Fullremote

Decskill España; Alicante; A distancia; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in IT consulting is seeking a ServiceNow Business Analyst to bridge internal customers and external vendors. The role requires strong expertise in ServiceNow CSM and ITSM modules, alongside significant business analysis experience. Join Decskill to leverage your skills in a collaborative environment focused on enhancing technological agility for clients.

Formación

• 5-6 years of hands-on experience as a Business Analyst on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.

Responsabilidades

• Gather and analyze internal customer requirements.
• Ensure changes follow ServiceNow best practices.
• Lead functional workshops with end users.

Conocimientos

Business Analysis

ServiceNow CSM

ServiceNow ITSM

ITIL

Descripción del empleo

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in three main areas:

• DECSKILL TALENT: Providing our clients with an extension to their IT teams.
• DECSKILL BOOST: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams tailored to client needs and speed.
• DECSKILL CONNECT: Delivering consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for our customers by delivering qualified, value-added services, highly qualified professionals, and technology solutions that help operate and transform their businesses.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the liaison between internal customers and the external vendor responsible for project implementation, collaborating with other team business analysts.

• Gather, analyze, and review internal customer requirements; assist in maintaining a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
• Review demands against platform out-of-the-box features; ensure changes follow ServiceNow best practices or propose alternative solutions.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated on product evolutions in their focus area and share relevant information internally and externally.
• Organize UATs and develop/update key test scenarios with the external vendor.
• Propose improvements within their functional perimeter.
• Lead functional workshops with end users, supporting vendors and stakeholders, ensuring key topics are addressed.

Requirements:

• 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination. We promote diversity and inclusion in our recruitment and promotion processes, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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