ServiceNow Application Support Engineer (2nd Line)

Bank Julius Bär & Co. Ltd.; Madrid; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Julius Baer is seeking an Application Support Specialist to ensure reliable operation of core banking systems. You will manage incidents, coordinate across teams, and drive automation in a 24/7 on-call environment.

You will contribute to operational stability, perform on-call rotation, and participate in weekend releases while leveraging ServiceNow, ITIL, and banking knowledge to support critical financial systems.

Formación

• ServiceNow platform support and administration experience; ITSM/CSM know-how.
• Root-cause analysis, workflow automation, and operational docs knowledge.
• Degree in Computer Science or equivalent IT certification completed.
• Minimum 2 years in application support with on-call experience.
• Unix scripting and Windows server knowledge; ITIL Foundation certified.

Responsabilidades

• Provide end-user and platform support for ServiceNow, including incident handling and SLA adherence.
• Maintain system stability by monitoring tickets and coordinating with technical teams.
• Operate core banking applications in 2nd level support and manage change requests.
• Coordinate incident managers, service owners, and 3rd-level support with IT/Business stakeholders.
• Take on-call duty weekly (7x24) and participate in weekend releases; drive process automation.

Conocimientos

ServiceNow

ITSM/CSM

Unix

Windows Server

ITIL Foundation

English comms

Banking knowledge

Automation

Educación

Bachelor’s degree in Computer Science or related IT

Herramientas

Splunk

Dynatrace

AWA

Descripción del empleo

Julius Baer is seeking an Application Support Specialist to ensure reliable operation of core banking systems. You will manage incidents, coordinate across teams, and drive automation in a 24/7 on-call environment.

You will contribute to operational stability, perform on-call rotation, and participate in weekend releases while leveraging ServiceNow, ITIL, and banking knowledge to support critical financial systems.