ServiceDesk Technical Agent Support - German Speaker

Es52; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global provider of analytics and clinical research services is seeking a Service Desk / Technical Support Agent in Madrid. This role requires proficiency in German and English, alongside technical troubleshooting skills. The position offers the opportunity to join a dynamic team dedicated to improving life sciences through innovative solutions.

Formación

• At least 2 years of call center experience.
• Helpdesk / Technical Support background.
• Experience in reputable organizations.

Responsabilidades

• Provide Tier 1 technical support for Virtual Trials participants.
• Troubleshoot access-related issues.
• Collaborate with Tier 2 and Study Concierge for escalated concerns.

Conocimientos

German

English

Technical troubleshooting

Problem-solving

Herramientas

Active Directory

DHCP

SQL

VOIP

VMware

Windows

Descripción del empleo

We are looking for a Service Desk / Technical Support Agent who speaks German. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position involves troubleshooting access-related issues and other Tier 1 technical concerns. It also includes collaborating with Virtual Trials support teams such as Tier 2 and Study Concierge for escalated concerns.

If you want to play a key role in a multicultural, dynamic, and fun team, this could be the role for you!

Our ideal candidate: Skills & Requirements

• At least 2 years of call center experience
• German speaker with high proficiency in English
• Helpdesk / Technical Support background
• Understanding of key performance indicators
• Knowledge of work quality impact on efficiency
• Experience in reputable organizations, not just call center hopping
• Ability to work well with team members
• Technical troubleshooting skills (e.g., Active Directory, LAN, Sound Card, Routers)
• Strong logical thinking and problem-solving skills
• Ability to think out loud and communicate clearly

Why join IQVIA?

• Recognized as a Great Place to Work in Spain (March 2019)
• Included in FORTUNE's World's Most Admired Companies list (January 2020)
• Awarded Best Full-Service Provider Contract Research Organization (CRO) in 2016 Scrip Awards
• Received the Eagle Award from SCRS for four consecutive years
• Named in IAOP's 2017 Global Outsourcing 100 List

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, gender, or other protected statuses.

IQVIA is a leading global provider of analytics, technology, and clinical research services to the life sciences industry. We aim to push the boundaries of human and data science to make a significant impact in creating a healthier world. Learn more at our website.

Additional Details

• Experience: Unclear seniority level
• Key Skills: DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Software Applications
• Employment Type: Full-Time
• Vacancy: 1