Service Transition Manager

Kapsch Group; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Service Transition Manager in Madrid. The candidate will oversee transitioning operations, ensuring the implementation of IT services aligns with business needs. The role demands strong analytical skills, an ITIL certification, and a proactive approach to service management.

Servicios

Attractive salary package

30 business days of annual leave

Formación

• At least 3 years of experience in a similar role.
• Deep understanding of ITIL processes.
• Project management knowledge and experience in organizational change management.

Responsabilidades

• Ensuring smooth delivery of IT services during transitions.
• Planning, coordinating, and managing service transition processes.
• Facilitating effective communication between stakeholders.

Conocimientos

Analytical skills

Educación

ITIL certification (ideally v4)

Descripción del empleo

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Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Responsibilities

• Ensuring the smooth and efficient delivery of IT services during transitions, aligning with ITIL best practices.
• Overseeing the planning, coordination, and management of service transition processes, ensuring that changes to IT services are implemented with minimal disruption to operations and meet business objectives.
• Adapting standardized Kapsch operational processes and procedures to the respective customer needs while aiming to secure the high effectivity of operations
• Ensuring the documentation of processes, creation and maintainance of comprehensive transition plans, and collaboration with cross-functional teams to align efforts with business needs.
• Facilitating effective communication between stakeholders, monitoring progress against key performance indicators (KPIs), and ensuring the seamless transfer of services into the operational environment, maintaining service quality and compliance with organizational standards.
• Bridging development and operations, fostering a culture of continuous improvement and adaptability within the IT landscape.

Requirements

• At least 3 years of experience in a similar role
• ITIL certification (ideally v4) and deep understanding of ITIL processes
• Project management knowledge
• Experience in organizational change management
• Analytical skills

Our Offer

• Permanent role
• Attractive salary package
• 30 business days of anual leave

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT Services and IT Consulting

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