Service Technician Valencia

Kardex Sistemas U.; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Field Service Technician to join their team. This role focuses on the installation, calibration, and repair of advanced technical products at customer locations. The ideal candidate will have a strong background in mechanics or electronics, complemented by excellent customer service skills. You will be responsible for ensuring high-quality service delivery, maintaining customer satisfaction, and promoting company products. If you are a motivated professional with a passion for technology and customer service, this opportunity is perfect for you.

Formación

• Experience in field customer service and technical, mechanical, electronic experience.
• Familiar with diagnostic methods and basic computer skills.

Responsabilidades

• Perform preventative and corrective maintenance on Kardex systems.
• Provide on-call service to customers and manage spare parts inventory.
• Act as a trusted advisor and promote Kardex products.

Conocimientos

Mechanic experience

Customer service

Troubleshooting

Basic software programming knowledge

HVAC

Equipment repair

Logistics knowledge

Educación

Mechanic, electronic, or electrical degree/training

CompTIA A+ or similar experience

Good general education

Herramientas

Hand tools

Descripción del empleo

Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations. Kardex is looking for a technician in the Valencia area.

Responsibilities

• Preventative & corrective maintenance of Kardex systems & solutions
• Complete jobs in a timely manner according to set quality standards
• Generate leads
• Administrative management tasks (reporting personal spare parts inventory, etc.)
• On-call service to customers
• Basic software troubleshooting
• Understand, promote, and advise on Kardex Remstar products and services

Main Accountabilities

• Adhere to local health and safety regulations
• Positively represent the company with all external & internal stakeholders
• Contribute to team performance by displaying a positive and enthusiastic attitude, supporting all activities
• Ensure all customer feedback is recorded professionally to support continuous improvement
• Support the growth of Kardex Remstar by promoting a positive and professional image
• Act as a trusted advisor

Your Profile

Training / Education

• Good general education
• Mechanic, electronic, or electrical degree/training
• CompTIA A+ or similar experience

Professional Experience

• Experience in field customer service
• Familiar with diagnostic methods
• Basic computer skills
• Technical, mechanical, electronic experience
• Experience with interfacing and integrating mechatronic machines into warehouse management and ERP systems
• Experience with onsite health and safety

Leadership / Other

• Customer-oriented
• Confident, assertive team player
• Good interpersonal skills
• Ambitious and growth-oriented
• Willing to travel
• Service-minded
• German or other languages are valued
• Proficiency in local language
• Mechanical/electronic training
• Familiar with diagnostic methods and methodological skills
• Basic software programming knowledge
• Logistics knowledge/experience is a plus
• Ability to work at heights

Required Experience

Key Skills

Mechanic experience, pest control, customer service, hand tools, HVAC, mechanical knowledge, automotive repair, service technician experience, maintenance, heavy lifting, equipment repair, troubleshooting