Service Technician 1

Service Experts Heating & Air Conditioning; Palma; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading HVAC service provider in Spain is looking for a full-time technician to perform diagnostic and service work on residential and light commercial HVAC equipment. You will provide excellent customer service, diagnose equipment issues, and ensure complete customer satisfaction. Ideal candidates will have a high school diploma or GED and relevant licensing or certifications. Competitive benefits, including training opportunities and insurance plans, are provided.

Servicios

Competitive pay

Paid Time Off

401(k) Plan

Health Insurance

Training Opportunities

Formación

• 0-2 years experience in a technical setting or prior experience as an Installer or Maintenance Technician.
• Must possess all valid licensing or certification as required by laws for the work area.
• EPA and safety certifications required.

Responsabilidades

• Perform residential and/or light commercial service and maintenance calls.
• Diagnose and perform services on HVAC equipment.
• Record customer call information accurately.

Conocimientos

Communication Skills

Mechanical Aptitude

Time Management

Problem-Solving

Educación

High school diploma or GED

Herramientas

Hand tools

HVAC Equipment

Descripción del empleo

Overview

Reports To: General Manager

Status: Regular Full-Time

Category: HVAC

Location Name: Levy and Son- Richardson Service Experts

Location Address: 640 International Pkwy Suite 200, Richardson, TX 75081

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyses, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on customer call using a hand-held device; completes forms and paperwork neatly, timely, and accurately; collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Ensures company property, vehicles, and tools are used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process; ensures vehicle is stocked; returns defective warranty parts to the branch; orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate PPE as prescribed by company programs/procedures
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place
• Complies with general rules as prescribed by company programs/procedures
• Operates devices or equipment as prescribed by company programs/procedures
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform acts that may endanger safety or the well-being of others
• Works in compliance with applicable legislative requirements

Qualifications

• High school diploma or GED, and 0-2 years experience in a technical setting, or prior experience as an Installer or Maintenance Technician
• Must possess all valid licensing or certification as required by laws for the work area
• EPA and safety certifications required
• Knowledge of servicing heating, air conditioning, and ventilation equipment and related accessories
• Proficient mechanical aptitude and ability to operate necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow and aligning belts/pulleys with minimal supervision
• Proficient at installing basic duct fittings; troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment
• Effective communication skills to interact with customers and resolve issues
• Effective time-management and organizational skills
• Valid driver's license with acceptable driving record
• Flexible hours and on-call availability
• Ability to stand, walk, climb ladders and attic stairs; maneuver in attics, basements, and crawl spaces
• Ability to work in various environmental conditions; capable of climbing, balancing, stooping, kneeling, crouching, and crawling
• Ability to safely climb ladders with tools
• Vision requirements for near and far focus; depth perception
• Ability to lift up to 75 pounds and carry up to 50 pounds

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families. Summary of benefits may include:

• Competitive pay, including incentive opportunities
• Paid Time Off and Company Holiday Pay
• 401(k) Retirement Savings Plan with company matching contributions
• LIFE Insurance and options for family
• Short-term and long-term disability insurance
• Supplemental programs such as legal advice, pet insurance, health advocacy
• World Class Training opportunities through Experts University

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Note: The job description is not intended to be a complete list of all responsibilities and is subject to change at any time, with or without notice, in accordance with the needs of Service Experts.

Application & Accessibility

Service Experts is committed to making the workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for applicants during the application process. For accommodation requests, email [e-mail].

Voluntary Self-Identification and related notices are provided as part of our equal employment opportunity compliance process. Information collected is confidential and used for government reporting purposes only. Completion is voluntary.