Service Technician

JR Spain; San Fernando de Henares; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa busca un Técnico de Servicio en Campo para instalar y reparar sistemas en localizaciones de clientes. El rol implica mantenimiento preventivo y correctivo, capacitación al cliente, y diagnósticos remotos. Se valoran habilidades técnicas, una actitud proactiva, y experiencia en servicio al cliente. Se ofrece un ambiente dinámico y oportunidades de crecimiento.

Formación

• Buen nivel general de educación.
• Certificación CompTIA A+ o experiencia similar.
• Experiencia en servicio al cliente en campo.

Responsabilidades

• Mantener y reparar sistemas de Kardex en el campo.
• Entrenamiento al cliente sobre seguridad y mantenimiento.
• Proveer diagnósticos remotos y servicio de emergencia.

Conocimientos

Habilidades de comunicación

Orientación al cliente

Conocimientos técnicos

Trabajo en equipo

Educación

Mecánico / Electrónico

Descripción del empleo

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Client:

Kardex

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

121275620154094387232460

Job Views:

2

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.

Responsibilities:

• Preventative & corrective maintenance of Kardex systems & solutions
• Complete jobs in a timely manner according to set quality standards
• Customer training (Operator, Health & Safety, Maintenance, etc.)
• Generate leads
• Administrative management tasks (reporting, personal spare parts inventory, etc.)
• Provide remote diagnostics (via phone or remote connection)
• On-call service to customers
• PLC troubleshooting & diagnostics
• Basic Software troubleshooting
• Understand, promote and advise on Kardex Remstar products and services

Main Accountabilities:

• Adhere to local Health and safety regulations
• Positively represent the company with all external & internal stakeholders
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
• Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
• Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
• Act as a trusted advisor

Profile:

Training/Education:

• Good general standard of education
• Mechanic/ Electronic / Electrical degree / training
• CompTIA A+ or similar experience

Professional Experience:

• Experience in field customer service
• Familiar with diagnostic methods
• Basic computer skills
• Technical / mechanical / electronic experience
• Experience with interfacing and integrating mechatronic machines into software systems like warehouse management and ERP
• Experience in industrial communication (Field bus, Ethernet, etc.)
• Experience with onsite health and safety

Leadership/Other:

• Excellent communication skills
• Customer-oriented
• Confident, strong assertive team player
• Good interpersonal skills
• Ambitious and seeking growth
• Willing to travel
• Service-minded
• English language CEFR Level B1 (intermediate), B2 (upper intermediate)
• German/other languages are valued
• Local language proficiency
• Mechanic / Electronic Training
• Familiar with diagnostic methods / Methodological skills
• Basic computer skills
• PLC troubleshooting
• Electrical & Electronic troubleshooting
• Basic software programming knowledge
• Logistics knowledge/experience is a plus
• Ability to work at height
• Willingness to travel
• Car license